Account Manager at Halborn

Halborn is calling on individuals with experience in the blockchain or cybersecurity industry to apply for the vacant role of Account Manager. This is an exciting opportunity for anyone who meets the requirements to advance their careers in a highly rewarding role.

Halborn was founded in 2019 by renowned ethical hacker Steven Walbroehl and growth hacker Rob Behnke. The fully remote organization has since grown to over 100 of the best and brightest offensive security engineers in the world.

The team is 100% remote and diverse, with members based in New York, Miami, Spain, Peru, Turkey, Hungary, India, Poland, France, and many other locations.

Position: Account Manager

Salary: $80,000 – $120,000 per year

Job Type: Full Time

Location: Remote

Main Duties

  • Execute high quality Quarterly Business Reviews (QBRs)
  • Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals
  • Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries.
  • First line of escalation from project management team (for clients)
  • Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
  • Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth
  • Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
  • Make sure invoices are sent out and paid
  • Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices
  • Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes
  • Deliver customer satisfaction surveys
  • Ensure consistently positive customer experiences by overseeing service deliver
  • Act as a customer advocate within Halborn and report customer feedback internally to relevant teams
  • Share opportunities with clients for webinars, whitepapers, marketing collaborations/events


  • Exceptionally detail oriented
  • 1-3 years of experience working within the blockchain or cybersecurity industry
  • 2-4 years of experience in customer service or customer success position preferred
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Experience using project management software, slack, telegram, discord are preferred.
  • Experience in managing a diverse group and training each according to company standards
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • 3+ years minimum experience working in a SaaS, blockchain, or cybersecurity services companies
  • 5+ years of complex account management and/or project management experience
  • Self-motivated and independent
  • A high degree of emotional intelligence
  • Excellent professional communication abilities
  • Willingness to learn technical aspects of blockchain and cybersecurity
  • Willingness to work in an asynchronous environment

Bonus Points

  • Speaking and writing more than one language.  We currently have clients that also speak French, Mandarin, Spanish, Turkish
  • Experience with cybersecurity fundamentals
  • Experience working with code
  • Being a “crypto-native”

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

In order to apply for this role and to learn more about it, kindly CLICK HERE

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