Great Ormond Street Hospital for Children NHS Foundation Trust is seeking a dedicated and detail-oriented Administration Assistant to support its vital operations. This is a fantastic opportunity to join one of the UK’s leading healthcare institutions, known for providing exceptional care to children and their families.
This role offers visa sponsorship for eligible candidates, making it an excellent opportunity for professionals looking to advance their administrative careers in a world-renowned healthcare environment. Apply today and become part of a team making a real difference in children’s lives!
About the Hospital
Great Ormond Street Hospital (GOSH) is one of the top five children’s hospitals in the world and one of the most technologically advanced. GOSH is an international centre of excellence in child healthcare.
Since its formation in 1852, the hospital has been dedicated to children’s healthcare and to finding new and better ways to treat childhood illnesses.
Together with our research partner, the UCL Great Ormond Street Institute of Child Health, we host the UK’s only paediatric National Institute for Health Research (NIHR) Biomedical Research Centre (BRC).
What we do
Experts at Great Ormond Street Hospital see around 76,000 children each year in around 250,000 admissions and appointments.
Every day, around 750 seriously ill children and young people are seen at GOSH from all over the UK for life-changing treatment and care. Most patients have multiple appointments or admissions throughout the year, making GOSH a very busy children’s hospital
GOSH provides more than 67 specialised services, the widest range at any one site in the UK. Specialised services support children with a range of rare and complex conditions, including patients with:
- Rare cancers
- Genetic disorders
- Complex medical or surgical conditions
Every day, 333 operations are performed at GOSH and over 100 seriously ill children and young people are admitted to GOSH as inpatients for life-changing treatment and care. Every day, at least one child at GOSH has a life-changing operation.
Position: Administration Assistant
Salary: £29,486 to £31,089
Job Type: Full Time
Location: London, UK
About the Role
We are seeking an enthusiastic, motivated and hardworking Administrative Assistant to join our team at the London North Genomic Laboratory Hub (GLH).
Candidates should hold A-levels or an equivalent qualification. The post is office based and involves some weekend and bank holiday shifts.
This is an exciting time to join the London North GLH as the hub is currently going through period of mobilisation. The GLH has an establishment of approximately 120 staff. Along with two Clinical Genetics teams we form a strategic Genetics Unit within the hospital and provide North London with a Regional Genetics Service serving a population of approximately 10 million.
The genetics laboratory provides an In-house diagnostic service for molecular and cytogenetic testing as well as national and international services for non-invasive prenatal diagnosis, deafness, craniofacial, metabolic and immune deficiency disorders.North Thames Genomic Laboratory Hub – Bringing genomic research and testing together (norththamesglh.nhs.uk)
We are involved in a number of collaborative research and development projects with colleagues at the UCL Institute of Child Health and Institute of Neurology. We also provide a DNA preparation and storage service in support of many of these projects.
Informal queries can be made to Weronika Kulesa.
Email: [email protected]
Main Duties
- To undertake standard administrative duties on behalf of members of the Genetics Laboratories, as required, liaising with the Genetics Laboratory Management team, Director, Heads of Service, scientific, clinical, academic and administrative colleagues within the Department, Trust and ICH as necessary
- To ensure that patient information from request forms for those samples entered into information management systems is accurate and complete, using Trust and NHS information systems and contacting referring clinicians where required.
- Deal with telephone enquiries from patients and professionals in a polite, courteous, helpful and confidential manner using the multiline telephone system
- Resolve and respond to queries on behalf of the service where appropriate. To field and forward calls as necessary.
- Use the Great Ormond Street hospital electronic patient record system (EPIC) to obtain relevant patient details
- Amend entries on samples received by the laboratory in the information management systems as appropriate, including amendment of confidential clinical findings on the patients
- Issue and record the issue of new versions of controlled laboratory documents. Collect the old versions of these documents
- Be able to work under pressure and maintain a high level of attention to detail at all times to ensure delivery of the service in a diagnostic patient-centred working environment.
Qualifications
- GOSH Culture and Values
Essential
- Our Always values
- Academic/Professional qualification/Training
Essential
- A-levels or Secretarial qualification or equivalent experience
- Good standard of basic education GCSE (or equivalent) English & Maths
Desirable
- HNC/HND or Diploma (or equivalent experience)
- Degree (or equivalent experience)
- AMSPAR
Experience/Knowledge (Essential)
- Proficient in the use of Microsoft Word, Excel and Outlook
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Understanding and commitment to the need for confidentiality
Desirable
- Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
- Previous experience in procurement process and approval of invoices
- Previous NHS experience
Skills/Abilities (Essential)
- Ability to work independently and as part of a team
- Excellent customer service skills, including the ability to communicate clearly and professionally with internal and external stakeholders
- Attention to detail
- Ability to manage and prioritise workload
- Good organisational skills, interpersonal skills & telephone manner
- Work to tight deadlines in a pressurised environment
- Ability to communicate at all levels within the organisation
Benefits
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
January 10, 2025