ENGAGED Ltd is seeking a proactive and organised Administrative and Customer Support Assistant to join its remote team. This is an exciting opportunity for a tech-savvy professional with excellent communication skills to support our growing operations from anywhere in the UK.
Ideal candidates will have experience with Microsoft Office and Google Workspace, and familiarity with Xero or similar accounting software is a strong advantage. You should be comfortable learning and adapting to new technologies and be confident handling a wide range of administrative and customer-facing tasks with professionalism.
This role is perfect for someone who thrives in a flexible, digital-first environment and enjoys delivering excellent service while supporting the smooth running of business operations. If you’re detail-oriented, communicative, and ready to contribute to a supportive and forward-thinking team, we want to hear from you.
Company Overview
Engaged Ltd is a forward-thinking provider of innovative EPOS solutions, software, and hardware. We help businesses streamline operations and enhance customer engagement. Alongside our email marketing and Wi-Fi data collection platform, we are passionate about technology and committed to supporting our customers with smart, future-ready solutions.andhardware. We help businesses streamline operations and enhance customer engagement. Alongside our email marketing and Wi-Fi data collection platform, we are passionate about technology and committed to supporting our customers with smart, future-ready solutions.
Position: Administrative and Customer Support Assistant
Salary: £23,000 – £27,000 a year
Job Type: Full Time
Location: Remote
About the Role
We are now seeking a proactive and organised Administrative and Customer Support Assistant to join our dynamic team. This is a full-time, fully remote position (35 hours per week) – ideal for someone who is self-motivated, enjoys helping customers, and thrives in a varied role where no two days are the same. Adaptability and quick thinking are essential.
Responsibilities
- Answer incoming calls and handle customer enquiries with professionalism
- Manage and respond to customer emails efficiently
- Assist customers with queries related to our cutting-edge software solutions
- Schedule and coordinate sales calls to support our sales team
- Prepare and send weekly customer account statements
- Maintain accurate records and update CRM systems
- Support the team with a variety of administrative tasks as required
Skills and Experience Required
- Experience with Microsoft Office and Google Workspace applications
- Knowledge of Xero or similar accounting software
- Comfortable learning and using new technologies
- Excellent communication skills, both written and verbal
- Strong organisational skills and great attention to detail
- Ability to work independently and prioritise tasks effectively
- Experience with HubSpot or other CRM systems is an advantage
- An interest in or basic understanding of design would also be beneficial
What We Offer
- Fully remote working with flexible arrangements
- Hands-on experience with exciting technologies and continuous learning opportunities
- A supportive, collaborative team culture
- Opportunities to grow and develop your skills across administration and customer support
- Wage dependant on experience
If you’re enthusiastic, tech-savvy, and enjoy making a difference through excellent support, we’d love to hear from you.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit HERE
Application Deadline
Recruitment is ongoing