Can you provide outstanding administrative support while delivering calm, empathetic customer service in a busy housing environment? Wolverhampton Homes is seeking an Administrative Assistant who can confidently manage sensitive and sometimes challenging conversations with professionalism, care, and resilience. This role plays a key part in supporting housing services that directly impact residents and communities across Wolverhampton.
In this position, you will be responsible for delivering high-quality administrative assistance across multiple service areas, ensuring efficient coordination and accurate handling of information. Strong communication skills are essential, as you will be engaging with customers, colleagues, and stakeholders in situations that may require tact, understanding, and emotional intelligence. You will be expected to remain composed under pressure, respond appropriately to complex queries, and contribute to a positive customer experience at all times.
Flexibility is essential, as you will support service delivery across various departments within Wolverhampton Homes. This role is ideal for someone who thrives in a structured yet dynamic environment, values teamwork, and is committed to maintaining high standards of service. It offers an opportunity to build meaningful experience within the housing sector while contributing to essential community-focused services.
Position: Administrative Assistant
Job Type: Full-Time
Salary: £26,753 – £28,741
Location: Wolverhampton
Overview:
We have an exciting opportunity within our Administration Team for administration assistants, working in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams within Wolverhampton Homes and providing an excellent customer experience.
Key Responsibilities:
- Assist in the provision of a full range of administration and support services, that are essential in the day-to-day effective control of the services.
- Be an active member ensuring successful delivery of the service aims and objectives.
- Provide administration support including note taking, accurately maintaining records, resolving customer enquires using various communication methods.
- Support our Housing Support Team with progression of housing applications and assisting with enquires relating to rehousing.
- Provide high levels of customer satisfaction, ensuring that a customer focused front-line service is delivered.
- Work to timescales and deadlines to meet performance indicators.
About you:
- Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
- Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
- Are you able to work flexibly to support service delivery across all service sections.
- Do you have a genuine willingness to learn and develop.
Our organisation:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen – with the right support. Whether you’re just getting started in your career or looking for your next step, you’ve come to the right place.
Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.
Reports To: Business Assurance Team Leader
Closing date: 11 May 2026
Interview dates: 21 May 2026
Contact for an informal discussion / more information:
Belinda Mulloy – Customer Experience Manager – Belinda.Mulloy@wolverhamptonhomes.org.uk
Contact for any queries regarding your application:
Katie Dugmore – Talent Attraction and Resourcing Specialist – 07891059145
Application Process
Application Deadline
May 11th, 2026