CF Psychology Group Limited is looking for a reliable and detail-oriented Administrative Assistant to join our team in a fully remote capacity. This role is ideal for candidates with strong verbal and written English skills, excellent organisational abilities, and a commitment to providing consistent, high-quality administrative support.
As an Administrative Assistant, you will play a key role in supporting daily operations, handling communications, and ensuring smooth coordination across the organisation. The position requires a confident and professional telephone manner, alongside proficiency with IT tools such as Zoom, databases, and telephone systems, with the ability to quickly learn new technologies.
Position: Administrative Assistant
Salary: £26,000 per annum
Job Type: Full Time
Location: Remote
About the Role
Description
CF Psychology is the UK’s lead diagnostic assessment service. We are looking for an administrative assistant to work in our extremely busy remote diagnostic assessment service for Higher Education Institutions (HEI’s). We have a team of around 45 psychologists who provide these assessments. You will work with the manager of the service to support the psychologists and students in completing their assessments. You will also liaise with the HEIs who refer their students.
We take a Digital First approach in CF Psychology. Students book their appointments using our online booking system and we have several other software platforms which enable our service to run smoothly and frees up time, so that we can focus taking care of our clients. We pride ourselves on providing a gold standard service in terms of our diagnostic assessment model, client care and attention to detail. The assistant role will involve administrative support but also contact with clients. Full training and support will be provided. You will learn about neurodiversity and the needs of those who are neurodivergent or have disabilities. You will also learn about how psychologists work, frameworks for psychological service delivery and client care.
Duties
- Reviewing and responding to client enquiries via email and telephone
- Administration support with onboarding new client organisations
- Assisting clients pre and post assessment
- Supporting psychologists with assessment queries
- Rescheduling clients
- Reviewing and responding to organisational referrals via email and telephone
- Managing engagement cycles for universities
- Collating feedback from clients
- Processing new bookings
- Social media contributions
- Updating client records using Salesforce and various internal systems
- Setting up test batteries on Pearson’s Q-Interactive.
- Proofreading and sending out assessment reports to clients
Essential Skills:
- Excellent verbal and written English skills
- Confident, clear communication style on the telephone
- Confidence with IT skills such as zoom, databases, telephone systems and the ability to learn new technology systems
- Reliability and consistency
- Professionalism and commitment to follow policies
- Discretion and sensitivity with clients
- Attention to detail
- Responsive and proactive
Preferable Skills:
- Knowledge of Q Interactive
- Interest and experience in psychology and/or neurodiversity
Special Requirements
- Enhanced DBS
Contract Information
- Full time employed role
- £26 000 per annum paid monthly
- Work From Home with all equipment provided
- Monday to Friday 40 hours per week 8:30am to 5:30pm or 9am to 6pm with one hour break
- 20 days annual leave plus bank holidays
- Ideal start date 1st September 2025
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you are dependable, consistent, and eager to contribute to a supportive and growing organisation, this is an excellent opportunity to build your career in a remote administrative role. APPLY TODAY!
Application Deadline
Open until filled