Administrative Support Manager at Cwm Taf Morgannwg University Health Board (Sponsorship Available)

Cwm Taf Morgannwg University Health Board is seeking a skilled and motivated Administrative Support Manager to join our dynamic team. This role offers an exciting opportunity to contribute to the efficiency of our services, with the added benefit of a Certificate of Sponsorship for the right candidate. Join us in delivering high-quality healthcare to our community while advancing your career in a supportive and values-driven environment.

About the Board

Cwm Taf Morgannwg University Health Board, part of the NHS Wales family, provides comprehensive health and wellbeing services, including primary, secondary, and community care, to approximately 450,000 residents across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

Our core values guide everything we do:

– Listening, learning, and improving

– Treating everyone with respect

– Working together as one team

– Being a proud local employer

With over 15,000 dedicated staff members, approximately 80% of whom live within the region, we are deeply connected to the communities we serve.

Position: Administrative Support Manager

Salary: £37,898 to £45,637 a year

Job Type: Full Time

Location: Brigend, UK

About the Role

To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload.

To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity.

To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

To support the development of patient focused pathway with key emphasis on improved patient experience.

Ordering via Oracle, as required, obtaining quotes and receipting orders once received.

Main Duties

To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training.
To undertake performance reviews, which have an impact on Gateways.
To proactively manage the administration staff, review work methods and systems to ensure the most efficient use of manpower and resources.
To ensure operational policies are in place and communicated, ensuring mandatory and statutory training is received in line with organisational policies.
To periodically provide refresher training to staff on Fire Evacuation and checking procedures.
To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence.
Identifying issues that can be shared on a wider basis for organisational learning.
To promote good practice and to ensure that staff are aware of maintaining a high standard of confidentiality at all times.
To be first line contact for both administration and clinical staff, including Consultants and their Teams.
Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence.
Conducting Back to Work interviews and referrals to other Allied Health professionals if required.
Meeting with HR monthly to discuss individual cases.
Communicate sensitive information in relation to staff rotas and sickness management.
To contribute to the management of staff rotas, to ensure that rota organisers have covered all aspects of the clinical workload, in order to minimise cancellation of activity.
Responsible in the Securing of Locum Doctors.
To manage the clinicians study leave budget and to monitor the use of expenditure and resources efficiently.

Qualifications

Educated to degree level or relevant equivalent experience of managing staff within an organisation, particularly in the NHS.

Desirable

Knowledge of the NHS policies and procedures.

Experience (Essential)

Experience of working with people at all different levels within an organisation particularly the NHS.

Desirable

Development and implementation of policies and procedures

Aptitude and Abilities (Essential)

Excellent communication skills. Able to think laterally, prioritise effectively.
Have ability to analyse and make complex judgements. Planning, organisation and management.
Ability to communicate effectively in written and oral form with staff and patients.

Benefits

Annual leave
Annual Leave Purchase Scheme
Flexible / Family Friendly Working
Pension
Salary Sacrifice Schemes
Health and Wellbeing
Occupational Health
Vivup Employee Assistance Programme
Health Service Discounts
Health Staff Discounts
Blue Light Card ‘Savings for Life Savers’
All Wales Discounts

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications

Required Documents

CV/Resume
Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

November 21, 2024