Royal Free London NHS Foundation Trust seeks a dedicated Ward Administrator for a Band 3 position within their healthcare team. This essential role supports daily ward operations while providing direct patient and public-facing administrative services in a busy NHS hospital environment.
The successful candidate will possess NVQ Level 3 qualifications or equivalent, demonstrated experience in public or patient-facing roles, and excellent verbal and written communication skills. This position offers the opportunity to contribute meaningfully to patient care while developing administrative expertise within the NHS framework.
Working as part of the Royal Free London team, the Ward Administrator will play a vital role in ensuring smooth ward operations and positive patient experiences in one of London’s leading NHS Foundation Trusts.
About the Trust
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Position: Band 3 Ward Administrator
Salary: £30,039 – £31,088 a year
Job Type: Full Time
Location: London
About the Role:
- To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
- To answer the telephone and take messages, answer or refer queries as appropriate.
- To provide a confidential and high standard general administrative support to the ward/unit
- To be responsible for ensuring that all documentation relating to a patient’s episode of care is accurately completed and filed (according to documented process and guidelines).
- To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system (i.e. PAS and Maternity CMIS system).
- To ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time. This includes the registering of births where required in maternity units.
- To provide weekly and monthly activity figures, as required.
- To ensure that the electronic bed board is constantly kept up to date and accurate to reflect the actual activity in the unit, ensuring important data such as predicted dates of discharge are displayed and correct
Main duties of the job
- The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers. Weekend cover may be required.
- The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
- The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
- The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Person Specifications
Essential
- Demonstrable ability to meet the Trust Values
- NVQ Level 3 or Equivalent
- Experience of working in a public/patient facing role
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Desirable
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Benefits
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit the NHS WEBSITE
Application Deadline
June 18, 2025