The Department for Work and Pensions (DWP) is seeking an experienced and motivated Business Analyst to join its dynamic and forward-thinking team. This role offers a unique opportunity to contribute to high-impact public sector projects that deliver real change and improve services for people across the United Kingdom.
The ideal candidate will possess excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels and collaborate effectively across departments. Strong organisational abilities are essential, allowing the successful candidate to manage multiple priorities and meet deadlines in a fast-paced environment.
Applicants should have a proven track record of analytical thinking and experience working on medium or large-scale change programmes or projects involving complex subject matter and diverse stakeholder groups. The ability to interpret data, identify business needs, and deliver actionable solutions is key to success in this position.
This is an exciting opportunity for professionals seeking to advance their careers in business analysis, digital transformation, and strategic project delivery within one of the UK’s leading government departments.
Sponsorship may be available for suitably qualified candidates, subject to eligibility and departmental approval.
Position: Business Analyst
Salary: £44,447 – £46,547 per year.
Job Type: Full Time / Part Time / Job Share / Flexible Working
Location:
Birmingham, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Pontypridd, Sheffield.
You will be asked for your preferences for up to 2 locations, these will tell us where you are able to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
About the job
Job summary
Are you an experienced Business Analyst with strong analytical and communication skills?
Do you like to solve problems and improve how things work?
We are looking for 13 experienced Business Analysts to find solutions that maximise the value DWP delivers to its stakeholders. You will collaborate across all levels of the organisation, contributing to everything from shaping strategic direction and defining goals, to developing high-level designs, gathering programme and project requirements, and driving continuous improvement in processes and technology.
A typical day In this role could include researching problems with stakeholders, aligning unique and diverse viewpoints, and exploring complex processes and data. You will work together with teams responsible for policy and legislation to understand the results of research or analysis and then turn those results into practical recommendations or solutions, supporting the implementation of change.
We have vacancies across a number of projects and programmes in the Change Portfolio, Digital and Transformation Group and in this role, you will be a key part of the team delivering Change within the Department.
Our Mission
DWP delivers vital services to some of the most vulnerable people in society. As part of the UK’s biggest public service department, we make sure that millions of people receive their State Pension and working age, disability and ill health benefits each year.
The newly formed Digital and Transformation Group brings together the engine room of transformation into one cohesive unit. The Group drives transformational change across DWP by integrating digital and transformation capabilities, recognising that successful transformation is increasingly underpinned by digital innovation and delivery. More information about the Change Portfolio can be found in the Candidate Information Pack attached.
To deliver DWP’s Major Change Portfolio, we operate a flexible Project Delivery Resource Pool of project delivery professionals. Successful applicants will be posted to the pool and will be assigned to a project in one of our major Change programmes. Assignments vary in length and at the end of your initial assignment you will be reassigned within the pool to another project.
Job description
Development Opportunities
The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work-based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career.
Government Project Delivery Accreditation – The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.
DWP’s Change Portfolio currently consists of 25 Programmes. These programmes broadly focus on creating a more efficient and customer-focused welfare system, driving up labour market participation by removing barriers to work, reducing fraud and alleviating poverty, supporting people with health conditions and disabilities to improve their health outcomes and life chances, and transforming how and where we work as a department, to make our service offering and operating environment better for our customers and local communities and our people as well.
What are the role responsibilities?
- Using a variety of tools and techniques to gather, analyse and document complex requirements from a wide range of stakeholders. Ensuring they are clearly defined, prioritised, signed off, and managed effectively, throughout the project lifecycle
- Scoping and mapping complex “as-is” and “to-be” business processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements and products
- Engaging with stakeholders at all levels to clarify responsibilities, agree requirements, negotiate solutions and build trust
- Supporting the design process by analysing business needs and delivering solutions guided by user-centred design principles
- Facilitating workshops and meetings to bring diverse groups of people together, encouraging collaboration, and helping translate business needs into effective technical solutions
- Identifying, categorising, and evaluating efficiency savings, cost savings and other benefits in line with project objectives
- Assessing the impact of proposed changes on people, processes and data, identifying both risks and benefits, and recommending actions to address them
- Understanding the importance of testing and actively contributing to the design, execution, and evaluation of tests to ensure that products, processes, and user experiences align with defined requirements
- Promoting the use of standards and best practices and applying recognised methodologies to ensure that business analysis outputs are high quality, clearly understood, and agreed by stakeholders
- Demonstrating expertise and providing guidance, mentoring, coaching and support to others, contributing to their professional development
Person specification
The Essential Criteria for this role are:
- Experience in Change Delivery
- Proven experience working on medium or large-scale change programmes or projects, involving complex subject matter and a wide range of stakeholders
Business Analysis Skills
- Experience in identifying and engaging stakeholders, eliciting and analysing their requirements, mapping current and future business processes, diagnosing business challenges, evaluating solution options, and supporting successful delivery through actionable recommendations and the auditing of requirements
Project and Risk Awareness
- Working knowledge of managing risks, issues, dependencies, and benefits management within a project or programme environment
Communication Skills
- Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels
Organisation Skills
- Strong organisational skills to manage multiple priorities independently in a fast-paced setting
Analytical Thinking
- Strong numerical and analytical skills, with the ability to interpret and present data in various formats for different audiences.
- Intermediate Excel skills with a willingness to build capability further
Desirable Criteria:
- Understanding of departmental cost structures, workforce planning, or financial modelling principles.
- BCS International Diploma in Business Analysis (or equivalent) or currently working towards this qualification
- APMG Agile Business Analysis Foundation and Practitioner or currently working towards this qualification
Important Information
Additional Information:
Location: Due to the nature of this post, it requires the postholder to work out of one of the following DWP Change hubs:
Birmingham Arena Central, Blackpool Peel Park, Glasgow Atlantic Quay, Leeds Quarry House, Manchester St Peters Square, Newcastle Benton Park View*, Sheffield Kings Court, PontypriddTreforest Ty Taf.
*Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
Travel to other Hubs may be required.
For jobs located in Wales, the ability to speak Welsh is desirable.
You will be asked to complete a location preference as part of your application. Successful candidates will be posted in merit order based on your location preferences (within reasonable daily travelling distance) and the geographical requirements of the business.
Dependent on your position on the merit list, if none of your location preferences remain at the point, we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Relocation costs for anyone voluntarily moving will not be reimbursed.
Hybrid Working: This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. Our current hybrid working arrangement is that our employees spend a minimum of 60% of their time in the office over a four-week period.
The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable, will be discussed with you prior to your acceptance of the role.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Making Effective Decisions
- Changing and Improving
Technical skills
We’ll assess you against these technical skills during the selection process:
Working as a Business Analyst in a project environment
Benefits
Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- DWP have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
After submission of the first stage of your application you will be invited to complete a Civil Service Work Strengths Test.
Civil Service Jobs will check if you have an applicable banked test score.
If you do, you won’t be invited to the test.
If you don’t, you will be invited to the test and must take it.
If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online test and written application as soon as possible (within 24-48 hours is recommended). The closing date for applications is 17 November 2025 at 23:55. If you fail to complete the online test and written application before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Application process
As part of the application process, you will be asked to provide a CV showing your job history, qualifications and experience. Your CV will not be used in the sifting process.
You will then be asked to submit a personal statement of 1250 words. The written sift will be conducted using evidence from your personal statement which will be assessed against the essential criteria.
When completing your personal statement, the layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criterion separately; however, one narrative example may cover and evidence several essential criteria. Please ensure you provide as much evidence as you can to allow us to assess your skills, knowledge and experience.
Please note that when you make your application online you will be asked to complete Diversity Monitoring information.
Feedback will not be provided at the sift stage.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
The Interview
Interviews will take place remotely by an MS Teams video call. The interview will take approximately 50 minutes and further details and instructions will be provided closer to the scheduled interview.
As part of the interview, candidates will be assessed against the technical skill:
Working as a Business Analyst in a project environment
All applicants who progress to interview will be assessed against a mixture of behavioural, strength, experience and technical elements of Success Profiles.
An indicative timeline for the sift and interview dates is available in the attached Candidate Information Pack. Please note that these dates are subject to change.
Successful applicants will be assigned to a project in one of our major change programmes. Assignments vary in length and at the end of your initial assignment you will be reassigned to another project and/or role.
Information Session
There will be an information session available for prospective candidates on Friday 7 November 2025 at 15:00 to 16:00.
Please contact change.resourcingteam@dwp.gov.uk and we will send you the details via email. If you have accessibility requirements, please let us know.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 3 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Reasonable Adjustments
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via s3management.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
Examples of plagiarism can include:
Presenting the work, ideas and experience of others as your own
Copying content or answers from an online or published source that is not your own
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Application Process
Application Deadline
November 17th, 2025