Business Change Analyst

The services of a Business Change Analyst are currently needed in Wirall Metropolitan Borough Council. Applications from qualified individuals are welcome.

Now is an exceptionally thrilling moment to become part of Wirral Council. We’re tasked with ambitious objectives, and to fulfill our commitments to residents, we’re seeking individuals who are prepared to deliver top-quality service for our communities and demonstrate how they can truly make a difference. Our vision is to ensure the finest possible future for our residents, characterized by the prosperity of our community and supported by our outstanding staff and services. If you aspire to #BeTheDifference and wish to play a central role in our journey of change and improvement, then this opportunity could be tailor-made for you.

Wirral is a unique place, home to a growing population of over 320,000 people and over 8,000 businesses. Our stunning peninsula, extends to 60 square miles, and boasts 25 miles of scenic coastline.

Living in Wirral means you’ll be spoilt for choice. It is an area of outstanding natural beauty, packed full of spectacular scenery, with a rich mixture of culture, heritage and picturesque cottages. Our environment, our parks and our leisure and cultural offer are among the best in the UK. It offers cutting edge technology and executive living along the banks of the River Mersey, overlooking one of the most awe-inspiring views anywhere in the world in the famous Liverpool skyline.

Position: Business Change Analyst

Salary: £40,221 – £43, 421 per year

Job Type: Permanent (Full Time)

Location: Wirral

About the Role

We are looking to appoint two Business Change Analysts. One on a permanent basis and one on a fixed term basis for 22 months, to join our Organisational Design Team. The role involves being collaborative, innovative, and leading helpful conversations to support colleagues across the organisation.

Main Duties


  • Enjoy, achieve, create impact, and thrive in the role and organisation.
  • Live our values in the role and organisation.

Organisational Design:

  • Contribute to and influence the development of strategies and priorities and ensure all business Analysis activity supports their delivery.
  • Keep abreast of corporate solutions and best practice and advise on their potential uses.
  • Collaborate with team members and services to translate strategic goals into practical, well-defined changes, ensuring readiness for change.
  • Lead and support business change initiatives to required deadlines using Council Methodologies, systems and governance.
  • Document, analyse, benchmark, advise, design and propose structures, processes, workflows, systems and roles to bring about improvement and optimisation so that they align with strategic objectives and promote operational and strategic excellence.

Change Management:

  • Support with the identification of potential risks, challenges, and opportunities associated with change.
  • Build strong working relationships with cross-functional teams to ensure alignment, effective joint working and successful implementation of changes.
  • Support the discovery, design, development and support the delivery of comprehensive change Management plans to promote adoption of changes.

Communication, Engagement and Training:

  • Engage with stakeholders, managers and services to ensure complete and accurate requirements are defined and clearly documented. Taking a considerate, informative, and Collaborative approach to ensure people feel involved and engaged in the journey of change.
  • Collaborate with colleagues to provide coaching, training, resources, and advice that equip employees with the skills and knowledge needed to adapt to changes.

Data Analysis and Decision-Making:

  • Interrogate and analyse data to identify areas of improvement to drive forward change.
  • Make informed decisions based on data insights, intelligence and organisational needs.

Performance Management:

  • Map key performance indicators (KPIs) to measure the impact and success of changes.
  • Regularly monitor and report on progress towards established KPIs, contributing towards a Plan of action as needed.
  • Provide documentation to required deadlines and standards, including updates and escalations.


  • Adhere to and comply with all relevant corporate policies and procedures including Health & Safety, General Data Protection Regulations (GDPR), Corporate Governance and Code of Conduct.
  • Ensure that all initiatives adhere to relevant legislation, policies and practices.


  • Work with the Organisational Design Partner to improve the tools, practices and impact of the Service.
  • Any other duties commensurate with the grade.


  • Relevant professional qualification (e.g. level 4 Improvement Practitioner) or equivalent industry experience.

Knowledge & Skills

  • Strong analytical skills, with the ability to gather and interpret data to gain insights quickly to inform decisions and translate complex concepts into practical solutions
  • Proficient in process mapping tools, project management methodologies, and change management frameworks.
  • Storytelling – strong skills in building the case for change and helping others shape their change journey.
  • Strong attention to detail, time management, and organisational skills.
  • Organised with a natural inclination for planning and being able to turn this into tangible deliverables and action.
  • Problem solving and working collaboratively to find solutions to problems.
  • Ability to work to deadlines, balance conflicting priorities and manage own workload.
  • Flexibility to work in ambiguous environments and situations.
  • Ability to work collaboratively in a dynamic and fast-paced environment.
  • Effective communication and interpersonal skills, with the ability to engage, influence and Challenge others, at all levels.

Required Documents

  1. CV/Resume
  2. Cover Letter


We have a range of staff benefits including:

  • Staff discounts
  • An excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection.
  • We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

Application Process

For further information about the role and to commence your application, please CLICK HERE

Application Deadline

May 19, 2024 (11:59 pm UK Time)

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