Sycom Integrated Solutions LTD is seeking a skilled and motivated Business Support Analyst to join its growing team in Leeds. This is an exciting opportunity for professionals with a background in IT support, business systems analysis, or cybersecurity, offering Skilled Worker visa sponsorship and relocation assistance for eligible international candidates.
Ideal applicants will hold a Bachelor’s degree (or equivalent) in Information Technology, Computer Science, or a related field, along with a minimum of 2 years’ experience in a relevant technical role. A strong analytical mindset, attention to detail, and a problem-solving approach are essential.
This role includes access to training and certification pathways, supporting long-term career development within a leading IT solutions provider.
Take the next step in your IT career with a company committed to excellence, innovation, and global talent.
About Sycom Integrated Solutions LTD
Sycom Integrated Solutions LTD is a team of IT professionals driven by passion and innovation. Established in 2011, the company has remained a leader in the technology sector for over a decade, delivering innovative IT services and solutions with a strong focus on customer satisfaction.
Recognised as one of the most trusted providers of advanced technology, Sycom Integrated Solutions LTD continues to offer unparalleled, tailored services to meet the needs of a diverse range of enterprises. The company is committed to delivering personalised, simplified, and reliable technology solutions that empower users and enhance business performance.
With a team of highly experienced professionals, Sycom Integrated Solutions LTD ensures consistently high-quality service and customer care, reinforcing its reputation for excellence in the IT industry.
Position: Business Support Analyst
Salary: £33.000-£41,000 a year
Job Type: Full Time
Location: Leeds
About the Role:
We are seeking a Skilled IT Business Support Analyst to join our UK operations and support our international cybersecurity and digital transformation initiatives. This role is ideal for candidates who combine technical support capabilities with a strong understanding of business process analysis and information security.
You will work across diverse systems and projects, supporting end-users, managing incident response workflows, and ensuring security and operational compliance in line with ISO and NCSC frameworks.
Key Responsibilities
- Provide 1st and 2nd line technical support across business systems and infrastructure.
- Analyse IT and business requirements to support system improvements and IT service delivery.
- Act as a liaison between the business and technical teams, ensuring solutions meet user needs.
- Administer and maintain business-critical applications (CRM, ERP, M365, and collaboration tools).
- Document issues, actions taken, and create knowledge base articles for recurring incidents.
- Perform basic system security reviews and contribute to compliance efforts (ISO 27001, NCSC).
- Support onboarding/offboarding processes and manage hardware/software provisioning.
- Monitor system performance and user access controls to ensure continuity and security.
- Assist in the preparation of reports for audits and compliance checks.
- Train staff on secure IT practices, data handling, and use of business systems.
- Strong communication, documentation, and troubleshooting skills.
Desirable Attributes
- ITIL Foundation or equivalent service management certification.
- Experience working in an ITIL-based support environment.
- Familiarity with UK Cyber Essentials and/or ISO 27001 frameworks.
- Experience supporting hybrid or international teams.
What We Offer
- Skilled Worker visa sponsorship and relocation support (if applicable).
- Competitive salary and pension contribution.
- Training and certification pathways (e.g., CISSP, CISM, Azure/Cloud).
- Opportunity to work on global cybersecurity projects.
- Inclusive, supportive team environment and career growth prospects.
If you are passionate about driving business success through analytical insights and possess the required skills, we encourage you to apply for this exciting opportunity.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Candidates who are qualified and interested should kindly visit HERE to apply
Application Deadline
Open until filled