Message Direct is hiring skilled and enthusiastic Call Center Agents to join its growing remote customer service team. This is a fantastic opportunity for individuals with experience in call centre operations, reception, or client support who are ready to take the next step in their career with a trusted UK-based company.
As a Call Center Agent, you will manage both inbound and outbound calls, delivering outstanding customer service with professionalism, efficiency, and empathy. You will use your strong written and verbal communication skills, excellent command of the English language, and confident telephone manner to provide clear and helpful support to clients and colleagues alike.
The ideal candidate will be computer literate, with good knowledge of IT systems and the ability to use laptops, headsets, and customer management tools effectively. A positive attitude, sharp attention to detail, and commitment to exceeding customer expectations are essential for success in this role.
This fully remote position offers flexibility and work-life balance, allowing you to build a rewarding customer service career from the comfort of your home while contributing to a team that values reliability, communication, and excellence.
Position: Call Center Agent
Salary: £12.27 per hour
Job Type: Full Time
Location: Remote
Full job description
Start Date: 10/11/2025
Work Schedule:
40 hours per week – Working days from Monday to Sunday, 5 shifts per week (8 hours each), including 2 weekends out of every 4. Working hours are scheduled between 7:00 AM and 10:00 PM on a rotational basis.
Location: Remote in the UK (England, Scotland, Wales, Northern Ireland)
About Message Direct:
Established in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service. Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions, which is why we’re so proud of our 97% customer satisfaction score.
The opportunity:
We’re seeking enthusiastic and dedicated Contact Centre Agents to join our dynamic team. If you excel in fast-paced environments and are passionate about providing an exceptional customer experience, this role is for you. Responsibilities include handling personalized calls, taking accurate messages, redirecting calls, and booking appointments through external systems. Maintaining professionalism and composure under pressure is essential. Enjoy comprehensive in-house training and ongoing professional development in a supportive team environment.
Key Responsibilities:
- Handle and manage calls using client-specific scripts to ensure personalized service.
- Take precise messages, redirect calls appropriately, and book appointments using external booking systems efficiently.
- Communicate professionally with callers, maintaining composure during high-stress situations or when dealing with challenging behaviours.
- Successfully complete initial and ongoing in-house training programs, including updates, refreshers, and other relevant training sessions.
- Adhere to all internal policies, including but not limited to equal opportunities, health and safety, and other guidelines issued for the benefit of all colleagues.
Role requirements:
- Previous experience working in a call centre environment/ receptionist.
- Strong written and verbal communication skills, with excellent use of English language and grammar.
- Proficiency in basic IT skills and using computer systems, including laptops and headphones.
- Previous experience as a receptionist in healthcare, medical settings, or other busy environments—along with familiarity in booking appointments using various systems—would be beneficial.
About you:
- Ability to remain calm and composed under pressure, with skills in de-escalating tense situations professionally.
- Eagerness to learn and develop new skills.
- Friendly, enthusiastic, and empathetic approach to telephone conversations.
- Solid attention to detail in all tasks.
- Adaptable to handle a variety of tasks and changing priorities.
- Strong active listening skills.
Company benefits:
- Health Cash Plan and EAP with Simplyhealth after successful completion of the probation period.
- Full In-house training provided.
- Career development opportunities.
- Pension scheme
- Holidays
- Referral reward programme.
Work Schedule:
- 40 hours per week – Working days from Monday to Sunday, 5 shifts per week (8 hours each), including 2 weekends out of every 4. Working hours are scheduled between 7:00 AM and 10:00 PM on a rotational basis.
- Hourly pay rate: £12.27
Location: Remote in the UK (England, Scotland, Wales, Northern Ireland)
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled