Are you looking for a permanent, home-based career in customer service? Sensée Ltd is seeking enthusiastic and driven individuals in the UK, including Northern Ireland, to join our team as Call Centre Customer Service Representatives. This remote role offers an excellent opportunity for individuals with outstanding communication skills and a passion for helping customers.
Ideal candidates will have previous experience in a contact centre environment or possess transferable customer service skills, particularly in handling high-volume, fast-paced work. Join Sensée, a leading remote contact centre provider, and make an impact while enjoying the flexibility of working from home.
About Sensee
Sensée is a work-from-home contact centre specialist. The company employs 1,400 fully-employed advisors and managers who assist well-known organisations in delivering customer support, sales, retention, disaster recovery, and tech support services via phone, email, webchat, text, and social media.
The services provided by Sensée are supported by an innovative technology system designed to assist homeworking colleagues at every stage of their journey—ranging from recruitment and onboarding to scheduling, communication, management, and adherence to the highest Infosec standards.
Sensée offers accessible career opportunities to individuals nationwide and promotes sustainability for both the planet and communities. Its UK-wide recruitment reach and employee-centric approach make it the most diverse workplace and the leading PurePlay homeworking specialist in the UK.
As a unique business, Sensée brings work to people, rather than requiring people to go to work. The company recognises the importance of a supportive working environment and is a contact centre in every sense—except the bricks and mortar surrounding employees, which belong to them.
Position: Call Centre Customer Serve Representative
Salary: £12.00 to £13.10 an hour
Job Type: Full Time
Location: Remote, UK
About the Role
Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for “it makes sense”.
We are proud to partner with award winning brands, providing outstanding virtual contact centre customer service across a variety of sectors. As a fully employed, home working Sensée agent, you will represent one of our client partnerships. Our partnership’s span across healthcare, automotive, insurance, roadside assistance, travel and more.
Requirements
What we’re looking for in a Remote Customer Service Representative
- Individuals residing in the UK, including Northern Ireland, looking for a permanent home working career in customer service.
- Previous experience in a contact centre environment OR relevant transferable customer service skills, ideally with experience dealing with high volume, back-to-back work.
- A flexible approach to the working week – our accounts are open Monday – Sunday. Some evening and weekend hours are required in your contracted hours when using our flexible hours booking system to schedule your working week.
- Excellent verbal and written communication skills, confident and clear when speaking to customers.
- IT literacy, with the ability to get up to speed with products and systems quickly.
- Self-motivated, well organised, with an active approach to problem solving.
- Full dedication to the role, due to our full-time training period and hours booking system our positions are not compatible with secondary jobs.
- An efficient approach to work load, whilst maintaining customer service and professionalism on every call.
Main Duties
What you will do as a Remote Customer Service Representative at Sensée
- Attend a remote, full time (Weekdays), fully paid training course. This training course will span from between 3 and 10 weeks, dependent on the client you are representing. This training course must be attended in full.
- Work in a fast paced environment; taking back to back calls, navigating multiple systems simultaneously to complete the associated administrative work and assist customers in a timely manner.
- Aim to meet QA guidelines and take on feedback to continue providing excellent customer service for both our customers and clients.
- Work towards targets/KPIs to ensure customers are helped in an effective and efficient way.
- Take a customer first approach to query resolution, utilising multiple inhouse tools to stay engaged with colleagues and fully support the customer.
- Represent one of our award winning and well known brands, always ensuring outstanding customer service and aim for first call resolution.
- Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 20 years
Benefits
- Hourly rate of pay with performance based bonuses.
- 30 days holiday (pro rata for part time) – Increasing holidays based on length of service.
- Automatic enrolment with the Peoples Pension.
- Employee Assistance Programme.
- Perkbox.
- Full or part time contracted hours. We offer contracts between 20 and 35 hours per week, and you are guaranteed your weekly contracted hours.
- Up to £500 refund on your IT bundle purchase, when purchased through our preferred supplier.
- Flexibility – set your own work schedule and achieve a work-life balance
- No commute and no dress code!
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more about this role and apply, visit HERE
Application Deadline
Open until filled