BarrettStacey Accounting Limited is seeking a proactive Client Care & Operations Assistant to support its growing remote team. The ideal candidate is confident engaging with clients, whether by phone or during occasional Zoom meetings, and demonstrates a professional, friendly communication style.
This role suits someone who enjoys using technology, improving systems, and enhancing operational efficiency. Strong organisational ability, reliable problem-solving skills, and confidence working to deadlines are essential. Previous administrative experience is required, and a basic understanding of bookkeeping will be an advantage. This is an excellent opportunity for a detail-focused professional looking to contribute to a modern, forward-thinking accounting business.
We’re looking for someone who genuinely loves being friendly and proactive with clients, gets a buzz from keeping a business running smoothly, and isn’t afraid of using tech to make life easier.
Position: Client Care & Operations Assistant
Job Type: Full Time
Salary: £16,960.12-£27,503.88 per year
Location: Remote
About the Role
This isn’t traditional admin.
This is client care, operations, tech, organisation, and momentum.
If you love streamlining things, spotting what needs doing before anyone asks, and helping small businesses feel supported, you’ll fit right in.
Hours: Monday to Friday, 9.30 am –12.30 pm
Location: UK only, fully remote
Start: As soon as possible
You’ll be brilliant for this role if you…
- Are confident speaking with clients, picking up the phone, and jumping on the occasional Zoom call
- Love tech, systems, and making things more efficient
- Enjoy organising, problem-solving, and keeping things moving
- Are comfortable working to deadlines
- Have admin experience
- Have basic bookkeeping knowledge (ideal)
- Have experience in an accountancy practice (bonus, not essential)
Your day-to-day will include:
- Welcoming new clients and managing onboarding
- Preparing and sending proposals & invoices
- Supporting our Practice Manager with daily operations
- Gathering records from clients (bank statements, receipts etc.)
- Handling initial screening calls with prospects
- Supporting the team with AML checks & confirmation statements
- Assisting clients with simple queries
- Helping us deliver a friendly & proactive service every day
Who we’re looking for:
- Someone curious, proactive, and keen to grow with the business.
- Someone who cares about clients, loves improving processes, and wants to be part of a remote team that ACTUALLY supports each other.
If you’re the type who waits to be told what to do…this won’t be the role for you.
If you naturally think, “How can I make this smoother/faster/better?”…you’ll fit right in.
Salary is Pro Rata – We have used Indeed Recommendations however, we will discuss final salary offer upon job offer and will be based on experience.
Application Process
Application Deadline
Open until filled