Looking for a remote role where organisation and customer service skills shine? PAM Physio Solutions is hiring a Client Services Coordinator to provide seamless support to clients and internal teams.
This role requires previous administrative experience, excellent communication skills, and a strong eye for detail. The ideal candidate will be IT-proficient, able to work efficiently under pressure, and confident in managing client relationships.
Experience in customer service, client services, office administration, or account management is highly desirable. Apply today to join a dynamic, professional team!
About PAM Physio Solution
PAM Physio Solutions has expanded significantly over the past decade, now supporting over half a million employees. Established in March 2010 as part of the wider PAM Group, the company initially focused on delivering occupational physiotherapy. Through partnerships with NHS trusts and local councils, valuable knowledge and expertise were acquired, leading to the formation of a stand-alone business.
As the client base grew to include government departments, police and fire rescue services, and national brands, the company’s specialisms evolved. Today, expert clinical support is provided for a wide range of conditions, from chronic pain and acute injuries to long Covid.
The early development of remote services, well before the pandemic, enabled PAM Physio Solutions to extend its reach. This innovation has allowed over half a million employees to access immediate expert support, empowering them to take control of their health through tailored exercises and lifestyle adjustments.
Position: Client Services Coordinator
Salary: £24,000 to £25,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
An opportunity for a Client Services Coordinator has arisen for PAM Physio solutions. We are seeking an experienced/motivated individual to provide an effective service and client communication.
Responsibilities
This is a very busy role and involves working closely with other teams within the physio solutions business and the wider PAM group. The job therefore requires excellent communication skills. Previous experience in a similar role and environment essential. The job will require an excellent command of the English language in both written and verbal forms.
Your duties will include:
- Managing telephone calls
- Email communication both internally and externally
- Liaising with clients
- Client queries, including a query log and responses
- Responsible for meeting KPIs for responses to emails and queries
- Liaising with the head of client services and escalating any issues where necessary
- Administration
Skills, Experience & Qualifications
- With previous administrative experience, you will have excellent organisational skills, customer service skills and a great communicator.
- With strong IT, as well as an eye for detail. You will be able to work efficiently and accurately even during the busiest of times
- You may have experience of the following: Customer service, Client services, office administrator, account manager, etc.
Our Company Benefits Package
PAM Group believes in supporting its staff members, and has supported a number of employees through further development courses. PAM also offers an excellent benefits package including:
- Health Scheme – Opticians, Dental, Physio & more!
- 24/7 Doctor helpline – book a Telephone or Video Appointment with a GP
- Employee Assistance Program – 24/7 telephone counselling helpline
- Life Insurance Scheme – 4 x your annual salary
- 33 Days Leave Including Bank Holidays, pro-rata for part-time hours
- Training and Development opportunities
- Option to buy and sell annual leave up to x5 days per annum FT
Our Values and Behaviours
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues.
Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:
Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.
Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.
Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more and apply for this role, please visit HERE
Application Deadline
Open until filled