Looking for a flexible part-time job that fits around your studies or other commitments? B&Q in Solihull is hiring a Customer Advisor to join its friendly and enthusiastic team. If you love home improvement, enjoy helping others, and are eager to learn new skills, this could be the perfect role for you.
With 20 hours per week, including weekends, evenings, and bank holidays, this role offers flexible working hours in a supportive, team-driven environment. No two days are the same, and there’s always something new to learn!
Join B&Q today and turn your passion for helping others into a rewarding career.
About B&Q
B&Q is the UK’s leading home improvement and garden retailer, helping customers create functional and stylish homes since 1969. While the way people live, shop, and use their homes has evolved over the years, the need for practical, comfortable, and easy-to-maintain living spaces remains. B&Q continues to provide innovative solutions, expert advice, and sustainable products to support customers in achieving their home improvement goals.
As part of Kingfisher plc, an international home improvement company with nearly 1,200 stores across 10 European countries, B&Q operates alongside brands such as Castorama, BricoDépôt, and Screwfix.
B&Q is committed to diversity and inclusion, holding Level 2 Disability Confident Employer status, supporting the Armed Forces Covenant, and being a Stonewall Diversity Champion.
Position: Customer Advisor
Salary: £12.21 per hour
Job Type: Part Time
Location: Solihull, Birmingham
About the Role
Part time – 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.21 per hour
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Responsibilities
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Required skills & experience
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit the OFFICIAL WEBSITE
Application Deadline
Open until filled