Club L London is looking for a Customer Care Advisor to join its dynamic team, working remotely from Manchester. This entry-level position is ideal for individuals with a passion for delivering exceptional customer service, with previous experience being advantageous. The role requires strong written English skills, excellent grammar, and attention to detail, as well as the ability to manage customer queries professionally via email and instant messaging.
If you have a positive attitude, a commitment to providing an outstanding customer experience, and the drive to grow with a leading fashion brand, this is the perfect opportunity to start your career in customer care.
About Club L London
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
Position: Customer Care Advisor
Salary: Competitive
Job Type: Full Time
Location: Remote
The Role
Club L London is excited to be growing the Customer Care team!
Full Time Roles Available – Evenings & Weekends:
Full Time Hours – Monday – Friday 2pm-10pm (Remote)
Full Time Hours – Tuesday – Saturday 12pm-8pm (Remote)
Full Time Hours – Monday – Friday 7am-3pm (Remote)
This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for twice a year for our strategy days.
The training period will consist of Monday – Friday 9am-5pm for 4 weeks (remotely) and you will be required to come to the Manchester Head Office for the first day of training.
Responsibilities
- Providing customer support through email and instant messages
- Great communicator and listener
- Problem solving mindset – you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confident in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
Requirements
- This is an entry level role, however previous customer service experience is advantageous
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers via email and instant messaging
- Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player
What’s on offer?
- Annual bonus scheme
- 25 days of annual leave (pro-rated if part time)
- Extra day off for your birthday
- Cycle to work scheme
- Enhanced pension contribution
- Enhanced maternity policy
- 40% staff discount
- Healthcare Cashplan
- Free onsite gym (Manchester office)
Required Documents
- CV/Resume
- Cover Letter
Application Process
This is an exciting role for entry level seekers and fairly experienced applicants. APPLY TODAY!
Application Deadline
Open until filled