Are you passionate about delivering exceptional customer service? Aegon, a global leader in financial services, is hiring a Customer Care Representative to join their dynamic team in Edinburgh on a hybrid working basis.
With a strong reputation and nearly 180 years of industry experience, Aegon is dedicated to helping customers live their best lives through investment, protection, and retirement solutions. As a Customer Care Representative, you’ll use your background in customer service—whether from a contact centre, retail, hospitality, or face-to-face support—to handle enquiries efficiently and professionally.
If you’re a great communicator with sharp attention to detail and a commitment to providing top-tier support, this is the perfect opportunity to grow your career in a trusted, forward-thinking organisation.
About Aegon
Aegon, an international financial services group with nearly 180 years of history, is on a mission to help people live their best lives through innovative investment, protection, and retirement solutions.
Headquartered in the Netherlands with a legal seat in Bermuda, Aegon is listed on both Euronext Amsterdam and the New York Stock Exchange. As a leading global investor and employer, Aegon is committed to making a positive impact on environmental and societal issues, shaping a better future while building successful, purpose-driven businesses.
Explore exciting opportunities with Aegon and be part of a company that combines heritage with forward-thinking innovation.
Position: Customer Care Associate
Salary: £24,570 (£12.60 ph) per annum
Job Type: Full Time
Location: Edinburgh (Hybrid Working)
About the Role
Hybrid Working: (post training) We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time
Start Date – May/June 2025
The closing date for applications to these vacancies is Wednesday 23rd April 2025
At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.
People are living longer than ever before, and at Aegon UK we’re excited by the opportunities this brings. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.
Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.
We Step Up: As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.
We Tune In: We take responsibility for our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We are also hungry to learn and treat every day as a development opportunity. We get the best out of ourselves and each other.
We are a Force For Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.
We’ll train you. We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.
Requirements
We’d love to hear from you if:
- You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing)
- You’re a good communicator with an eye for detail.
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel
How we’ll look after you:
- Our entry-level salary is £24,570 (or £12.60ph) but we’re flexible up to £27,700 (£14.21ph) depending on the experience you can bring
- We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)
- A non-contributory pension between 8%-12%
- A discretionary annual bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro-rated for part-time)
- We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
What Happens Next?
The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Edinburgh office on Tuesday 29th April 2025.
We like to do things a bit differently, so be prepared for an imaginative and immersive assessment experience…. Don’t worry, we’ll tell you more about this when the time is right, first things first, Apply now!!!
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Looking to grow your career with a globally respected financial services provider? Visit the OFFICIAL WEBSITE
Application Deadline
April 23, 2025