iHateIroning is currently seeking a Customer Care Associate to join their team. Interested candidates with adequate experience and looking for a rewarding remote opportunity are welcome to apply.
About iHateIroning
iHateIroning pioneered the on-demand laundry service in London in 2014 and has since expanded operations across the UK and into New York City. The company collaborates with a network of premium local dry cleaners to deliver exceptional dry cleaning, repairs, and alterations. Each item receives meticulous care from skilled professionals, ensuring consistent high-quality service.
Position: Customer Care Associate
Salary: £30,000 per year
Job Type: Full Time
Location: Remote
About the Role
Customer care is one of the most important aspects of the business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.
There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Qualifications
- Two year’s minimum previous customer care experience
- Excellent attention to detail
- Well-organised and punctual
- A reliable and supportive team player
- Multitasking and Time Management
- Honesty and professionalism in everything you do
- Working hard and weekends when required
- Comfortable handling with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
- £30,000 salary
- £20 monthly health and fitness subsidy
- Opportunity for profit-related bonus
- Company pension
- Paid accommodation for two weeks of training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
- Fully remote position
- Work every second weekend
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to learn more and apply
Application Deadline
Unspecified