Leam Consulting, a top consulting firm in Nigeria, is seeking experienced and skilled Customer Service Representatives. If you have excellent communication skills and a passion for customer service, we encourage you to apply.
About the Company
Leam Consulting specializes in recruitment and selection, training and development, HR advisory services, business development, and ICT solutions. We offer expert advice, tailored solutions, and professional certification training to help our clients achieve their full potential. Join us in driving success for our clients and unlocking new opportunities in their businesses.
Position: Customer Care Representative
Salary: Competitive
Job Type: Full Time
Location: Oyo
About the Role
Leam Consulting seeking a qualified candidate to deliver exceptional customer service, addressing client inquiries and resolving complaints promptly and professionally.
Main Duties
- Provide a friendly & Conducive atmosphere for our clients
- Provide exceptional customer service to clients through various communication channels, including phone, email, and chat
- Stay up-to-date on product and service offerings and provide relevant information to clients
- Work collaboratively with other team members to ensure that customer needs are met
- Resolve client inquiries and complaints in a timely and professional manner, following established procedures and guidelines
- Maintain accurate records of client interactions, including inquiries, complaints, and resolutions
- Identify and escalate complex or unresolved issues to the appropriate team members
- Participate in training and professional development programs to enhance knowledge and skills
Qualifications
- HND/B.Sc in any relevant field
- 2 years of experience in a customer service,administrative role or front desk.
- Excellent communication skills, with the ability to communicate clearly and effectively both verbally and in writing
- Strong problem-solving skills with the ability to think creatively and find solutions to complex issues
- Strong customer focus with the ability to provide exceptional service to clients
- Ability to work well under pressure and in a fast-paced environment
- Proficient in MS Word or any other computer software/application
- Previous experience in a travels & tour organization is an added advantage
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should send their Resume to: [email protected] using the Job Position as the subject of the mail.
Application Deadline
Unspecified