We are currently recruiting for a Remote Customer Service Represenative.
About the us
DIY-Kitchens.com is the world’s biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
Must be available for 2 weeks training at our site in Pontefract.
Immediate Starts Available
You will be working a 4 on 4 off shift 08:00 – 18:00 (1 Vacancy)
Monday – Friday 09:00 – 17:00 (1 Vacancy)
Position: Customer Care Representative
Job Type: Full time
Salary: £13.50-£14.00 per hour
Work Location: Remote
Employer: DIY Kitchens
Main Responsibilities
- Responding to online support queries
- Liaising with suppliers and different departments within the company to ensure the customer is receiving excellent service
- Communicating with customers through various channels
- Inputting replacement orders onto our inhouse software
- Booking in fitters and deliveries with customer and transport team
- Resolving customers problems efficiently to attain maximum customer satisfaction
- Managing numerous tasks to meet deadlines
- Providing feedback to the relevant departments to improve performance
About you:
- Must be able to handle complaints under demanding situations
- Be empathetic and a problem solver
- Confident IT Skills – able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear, and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Flexibility towards working hours as overtime may be required on some days
- Positive attitude towards work
Benefits:
- Will be remote working (no travel costs, no travel time, lunch at home etc)
- Permanent contract
- Pension scheme
- Weekly pay
- 2-week training programme
- Company laptop and phone provided
How to Apply
Visit the employer Official Website and submit your application today.