Quadient in London is seeking a confident and customer-focused Customer Experience Advisor, offering a hybrid working pattern with two days per week in the Stratford office and three days working from home. This position is well-suited to individuals who enjoy helping people, building rapport, and delivering a positive customer experience in a fast-paced environment.
The ideal candidate brings previous customer service experience, whether from another telephone-based role or retail. Strong communication skills are essential — someone who is personable, confident on the phone, and able to reassure and support customers naturally.
Quadient values individuals who think ahead, offering creative problem-solving, effective enquiry handling, and a proactive approach to resolving customer needs.
This role presents an excellent opportunity to grow within a recognisedorganisation, develop professional communication skills, and enjoy the benefits of hybrid flexibility while supporting a dynamic customer experience team.
Position: Customer Experience Advisor
Job Type: Full Time
Salary: Competitive
Location: | London | Hybrid Role (2 Days Office / 3 Days Remote)
Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Your role in our future
We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
Opportunity is offered hybrid at our Stratford, London office (2 days/week in office, 3 days from home)
Your role in our future
- You’ll provide first level support for all customers via telephone, email and live chat.
- You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
- You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
- We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.
Your profile
- You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
- You’re excellent on the phone, personable and confident in talking to customers
- You demonstrate creative problem-solving approach
- You’re organised, and can manage multiple, simultaneous assignments
- You’re self-motivated with the ability to work under pressure and to challenging deadlines
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled