Purplebricks, the UK’s leading estate agent, is looking for a Customer Experience Agent to join its remote team. This role is ideal for individuals with customer service experience, strong communication skills, and the ability to handle customer complaints effectively.
Candidates should be computer literate, empathetic, and skilled in resolving customer issues professionally. This is an exciting opportunity to be part of a dynamic, tech-driven company revolutionizing the property market.
About Purplebricks
Purplebricks is the UK’s leading estate agent, selling three times more homes than its closest competitor. It offers a transparent and convenient way to buy, sell, or let, combining the expertise of Local Property Experts with an innovative online platform and dedicated customer support.
As an official partner of Team GB, Purplebricks is committed to excellence, revolutionizing the property market by prioritizing people over property. Through cutting-edge technology and expert teams, it helps clients save millions in commission while delivering an exceptional customer experience.
Position: Customer Experience Agent
Salary: Competitive
Job Type: Full Time
Location: Remote
About the Role
Job Purpose
To investigate and handle complaints which are received into the business – ensuring that you fully investigate the concerns while liaising with all relevant departments and to providing the highest level of customer experience and delivery fair and justified customer outcomes.
Key Skills, Experience & Knowledge:
- Previous experience dealing with customer complaints and issues
- Customer service
- Computer literate
- Empathy and strong communication skills
- You look for solutions and enjoy solving problems
- You look for solutions and enjoy solving problems
- Strong written skills with the ability to present your findings clearly and concisely in writing
Key Responsibilities:
- Handle complaints which are received into the business – ensuring that you fully investigate the concerns while liaising with all relevant departments
- Respond to customers and gain an understanding of their concerns
- Ensure that any feedback is communicated to the relevant department
- Ensure each complaint is logged in the system
- Produce reports and analyse data regarding complaints
- Achieve significant first call resolutions
What do you need to work from home?
- A broadband connection (10Mbs+)
- A suitable and safe space to work from home
- Don’t worry about IT equipment, we’ll provide this for you
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this remote opportunity, please visit HERE
Application Deadline
Open until filled