BRC Promotions Ltd is looking for a Customer Experience Assistant to join its team in Stockport. This part-time role (20 hours per week) is ideal for candidates with at least 12 months of call centre experience and a confident telephone manner.
The position involves engaging with customers, handling inquiries, and providing excellent service to support the company’s fundraising initiatives. If you have strong communication skills and enjoy delivering great customer experiences, apply today and become part of a dynamic team.
About BRC Promotions
BRC Promotions is a leading face-to-face fundraising company, known for its ethical, experienced, and people-focused approach. Specializing in direct interaction, the company believes human connection is the most effective way to engage supporters and inspire change.
BRC values its team members, providing personalized training and career development to help them thrive. Through its training academy, fundraisers gain the skills to represent top brands while making a real impact. Whether looking to grow within the industry or focus solely on fundraising, BRC offers a platform to create change and make a difference.
Position: Customer Experience Assistant
Salary: £12.50 to £14.00 an hour
Job Type: Full Time
Location: Stockport, UK
About the Role
BRC Promotions partner with some of the UKs leading charities to increase their fundraising efforts and spread the word about everything they do within the local communities. We have been around for over 14 years and worked with some charities exclusively for over 10 years.
This role would be supporting one or our amazing charities, Alzheimer’s Society.
What will I be doing?
- You would be conducting welcome calls with all of the donors who have signed up to the Alzheimer’s Society lottery with our wonderful fundraisers out in the field.
- You will have a structured process for each call and will complete any admin work necessary on the back of this.
- You will flag any potential issues to your line manager.
- You may be asked to pick up other office related admin tasks if needed such as printing, sending mail, photocopying etc.
This role is an office-based role and you would be based in our Stockport head office. We cannot support home working for this role as the calls being made need to be recorded in the office.
We are hiring for 1 x 20 hours and the working hours would be 1-5pm Monday-Friday.
Benefits
What will I receive?
- £12.50-£14 per hour dependent on experience
- 20 hours per week – We require the candidate to work 1-5pm in the office in Stockport, Monday to Friday.
- Additional days holiday for your birthday
- 20 days paid holiday plus bank holidays (pro-rated for part time)
- Pension scheme
- 24/7 priority access to doctor’s appointment for you and your household
- Virtual gym classes
- Virtual and physical physio
- Discounts on groceries, takeaways, fashion, electronics and tech, entertainment, days out including cinema tickets, gym memberships and much more with our Pirkx reward scheme.
Qualifications
What experience and skills do I need?
You will be confident in speaking with people over the phone and have an excellent telephone manner. You will be a self-starter who is able to self-manage and take ownership of your job role and responsibilities. We work as a team here at BRC and everyone’s opinion counts. You will be a team player and be willing to help others as and when needed.
The requirements for this role are:
- 12 months experience in a call centre type role is essential.
- Confident telephone manner
- Excellent communicator with confidence and passion
- Keen eye for detail
- The ability to carry out admin tasks where required
- Excellent organizational and time management skills
- The ability to work in a team and support your colleagues where needed
- Caring and compassionate
- Driven and demonstrate a positive mentality
- Flexible where needed
If you have experience in similar roles such as customer service advisor, customer service representative. Outbound call advisor, call centre advisor, call centre representative, appointment setter, call centre agent, telesales agent, telesales advisor, contact centre advisor, telephone agent or contact centre representative then this role could be perfect for you! If you feel like this role could be for you, please apply now for more information and a confidential chat.
We have vacancies for Door-to-Door Field Sales Executives, Venue Sales Executives, Door to Door Charity Fundraisers, Venue Charity Fundraisers, and Field Sales Representatives. If you have any experience in Direct Sales, Door-to-Door Sales, Field Sales, Utility Sales, Home Improvement Sales, Energy Sales, Broadband Sales or as a Brand Ambassador or any other sales role we would love to hear from you too
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified? Please APPLY HERE
Application Deadline
Open until filled