Efficacy Construction Company Limited is seeking individuals with customer service experience and strong communication skills to fill the role of Customer Experience Officer. If you are suited for this role, they would love to hear from you.
About the Company
Efficacy Construction Company Limited is a leading building construction company based in Lagos, Nigeria, with over fifteen years of exceptional service in real estate development and construction. Throughout its journey, the company has consistently grown, committed to meeting one of the most fundamental human needs—shelter. This achievement has been realized through persistent accountability, excellence, reliability, and efficiency.
Founded in 2001 as Efficacy Engineering, the company has grown significantly, recording notable successes and achievements. These successes are reflected in its managerial structure and renowned customer-centric culture, all in alignment with its vision, mission, and core values. Today, Efficacy Construction Company Limited includes highly profitable subdivisions such as Law & Logan Energy and Engineering Company, Metro Agro-Food Processing Ltd, and Leron Concepts Ltd, among others.
Position: Customer Experience Officer
Salary: Competitive
Job Type: Full Time
Location: Lagos
About the Role
Efficacy Construction Company is searching for a Customer Experience Officer with a high level of integrity to be responsible for administrative tasks such as welcoming visitors to our office.
You will be responsible for managing and enhancing the overall customer experience.
The ideal candidate must be able to make an excellent first impression of the organisation.
Main Duties
- Attend to, and accommodate visitors and clients and inform those they will see within 5 minutes of their arrival.
- Promote customer satisfaction through appropriate interactions and responsiveness to visitor’s needs.
- Ensure the reception is not always crowded, appear tidy and well-arranged and help to ensure office decorum.
- Help maintain workplace security by administering visitor logs.
- Receive client’s calls, emails, and messages and swiftly respond to them.
- Enter client information into the organization’s database.
- Handle incoming and outgoing correspondence.
- Prepare meetings and training rooms.
- Record, file and track all outgoing and incoming courier and sort mail and email of the company.
- Provide excellent customer service.
- Contribute positively as part of a team and help with various required tasks.
Qualifications
- Degree in any related field
- Minimum of OND
- Minimum of 2 years proven experience as a customer service officer or relevant position
- Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Strong communication and people skills
- Customer orientation and ability to adapt and respond to different types of customers.
- Strong interpersonal skills
- Excellent time management.
- Good listening skills
- Good organisation and ability to multitask.
- Strong time-management and organisation skills.
- Tech-savvy and experienced with word processing and email programs.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the Job Title as the email’s subject.
Application Deadline
Unspecified