Protect My Pet is looking for a friendly, experienced, and tech-savvy Customer Experience Specialist to join our team on a part-time, remote basis (16–20 hours per week). We’re a fully remote company with a collaborative team spread across the UK, committed to delivering outstanding customer service in the pet care industry.
The ideal candidate will have 3+ years of experience in a customer-facing role, preferably in e-commerce, along with strong written and verbal communication skills. Experience working remotely and solid computer literacy are essential for success in this role.
If you’re passionate about providing exceptional customer experiences and love pets as much as we do, apply now to become part of a growing team that’s redefining pet care in the UK.
About Protect My Pet
Protect My Pet has always been dedicated to keeping as many pets as possible healthy and happy, and is proud to now extend its service to those experiencing homelessness.
The company’s journey began in 2015, when Veterinary Physiotherapist Marianne Strange set out to solve a pressing issue: why were so many pets suffering from parasite-borne illnesses despite the availability of effective treatments?
She discovered that many pet owners either forgot to treat their pets or were unsure about when and how often to do so. This insight led to the creation of Protect My Pet — a company built to make parasite protection simple, accessible, and reliable. Today, it is powered by a passionate team of veterinary professionals and pet lovers, all united by one mission: to ensure every pet receives the protection they deserve.
Position: Customer Experience Specialist
Salary: £25,000 a year
Job Type: Part Time
Location: Remote
About the Role
The Customer Experience Specialist role is an opportunity to become the first point of contact for our customers at Protect My Pet.
This is a crucial role that will aim to assist, delight and reward our customers. Our goal is to continue to retain and acquire customers by providing exceptional customer experience. We’re looking for somebody passionate about pets and pet health, and with a personality and drive that aligns with our brand values: Do Good, Show Empathy and Spread Optimism.This is a fast-paced environment, with huge scope for progression so we are keen to hear from you if you are genuinely excited by our mission, and being part of our journey!
Responsibilities
- Providing a first-line response and timely resolution to all inbound customer enquiries and subscription management requests via email and telephone.
- To proactively identify patterns or trends within the department, allowing us to continually improve our processes and the service we provide to our pack members.
- Continually learn and develop knowledge around our treatments and service offerings to better serve our customers.
- The responsibilities outlined above are not a comprehensive list and additional tasks may be assigned based on business needs.
Experience required:
- 3+ years experience in a customer-facing role (e-commerce is a plus)
- Experience working in a remote environment.
- Strong computer literacy, written and verbal skills
- Experience with CRM systems such as Freshdesk, Zendesk or similar.
- Experience with a variety of customer contact methods, including email, telephone, live chat.
- Excellent time management and organisational skills
- Customer-centric, enthusiastic, and willing to get stuck into other tasks that may be required.
- You must have an adequate uninterrupted working space at home to undertake the position.
- Bonus points for having your own cat or dog!
What we offer:
Compensation:
- 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off and well-being day
- Free Protect My Pet subscription for your pet
- Comprehensive private medical insurance, including alternative therapies, dental, optical and mental health care
Workplace:
- Fully remote working environment, with a team spanning across the UK.
- A laptop, plus all other home-office equipment and tools needed for the role will be provided
Learning & Development:
- We are a fast-growing start-up with big ambitions, so there will be many progression opportunities available.
- £1000 personal learning and development budget, per annum
Shift pattern:
Monday to Thursday/Friday
16-20 hours per week. 10 am-2 pm daily.
Salary: Based on experience. Starting salary displayed FTE (full-time equivalent) per annum, pro rata to hours worked.
To apply:
Please send us your CV and a cover letter to work@protect-mypet.com .
Application closes at 17:00 on Monday the 5th of May 2025.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Please send us your CV and a cover letter to work@protect-mypet.com .
To learn more about the role, please visit HERE
Application Deadline
May 5, 2025