AccessAble is seeking a dedicated and detail-driven Customer Projects Administrator to join its remote team, supporting vital projects that improve access information for disabled people across the UK. This role is ideal for individuals who enjoy structured work, value accuracy, and are confident communicating by telephone.
As part of this position, you will play a key role in gathering and verifying information through outbound calls, contributing directly to meaningful, socially impactful work.
The successful candidate will be confident and comfortable making outbound calls on a daily basis, demonstrating professionalism and resilience, even when calls go unanswered. You will be a genuine self-starter, able to work independently, manage your workload effectively, and remain focused without close supervision.
A strong commitment to maintaining high standards is essential, particularly when completing process-driven or repetitive tasks. You should enjoy working within clear procedures, take personal responsibility for the quality of your output, and understand the importance of accuracy when handling access-related information.
This remote role suits individuals who are motivated, organised, and passionate about making a positive difference, while building valuable experience in customer projects, call handling, and administrative support.
Position: Customer Projects Administrator
Job Type: Full Time
Salary: £24,784.50 per annum
Location: Remote
Job Introduction
Customer Projects Administrator including Call Handling
Location: Home based. However, occasional travel to attend meetings will be required.
Contract: Permanent
Hours: Full-time (37.5 hours per week)
FTE Salary: £24,784.50 per annum
We are looking for a confident and motivated administrator call handler to join our Customer Projects team and play a key role in keeping our Guides accurate and up to date for our users.
You’ll be contacting venues listed on our website to confirm whether their access details have changed and updating the Guides accordingly in line with agreed processes and KPIs.
If you enjoy speaking to people, working to clear targets and taking pride in getting the details right, this role could be a brilliant fit.
We’re looking for someone who:
- Is confident and comfortable making outbound calls each day.
- Is a genuine self-starter who can work autonomously and stay focused without close supervision
- Remains professional, polite and resilient, even when calls go unanswered
- Is motivated to maintain high standards and accuracy, even when completing repetitive tasks
- Enjoys structured, process-driven work
- Takes personal accountability for the quality of their output and understands the importance of improving access information for disabled people.
Who we are?
We’re AccessAble, the UK’s leading provider of detailed disabled access information. We give disabled people, carers, and anyone who needs to know about accessibility the detailed information they need to work out if a place is going to be accessible to them.
AccessAble’s Detailed Access Guides tell you all about a venue’s access – hotels and guest houses, places to eat and drink, places to visit and much more. The guides are 100% facts, figures and photographs. We know everyone’s accessibility needs are different, which is why having detailed, accurate information is so important. It’s why AccessAble send trained surveyors to check out every single place in person and why the information collected has all been decided by the people who use it.
Users can check out access information for 70,000 venues across the UK and Ireland before they leave home or on the move using AccessAble’s App and website.
Key Responsibilities
Contacting venues:
- Create mail merged emails and call large volumes of venues each day to support the maintenance and updating of Detailed Access Guides.
- This involves speaking to a member of staff to understand if any changes have been made by a specific venue, recording this accurately and either updating information directly on AccessAble’s database, or flagging it for further assessment by a member of AccessAble’s surveying team.
Project Brief and Access Guide Admin:
- Update, maintain and manage project data using data sheets (Microsoft Excel), ensuring accuracy and timely updates.
- Update Detailed Access Guide information via AccessAble’s database in line with verified data received via phone and email, recording outcome accurately and escalating issues as appropriate.
- Recording project data and compiling lists of venues to an agreed format so they can be passed to AccessAble’s surveying team.
General Administrative Support:
- Maintain monthly reporting, including collating and combining statistics from individual projects.
- Provide general administrative and ad-hoc support as required by the team.
- Ensure all administrative tasks are completed accurately, efficiently, and within agreed timescales to support successful project delivery.
- The list of duties outlined in this job description is not exhaustive and staff are required to undertake any other duties reasonably asked of them.
Person Specification
Essential Criteria
Experience and Skills
- Experience of administrative work requiring a high level of accuracy and attention to detail.
- Experience of telephone and email communication with external organisations or customers.
- Ability to work through repetitive tasks consistently while maintaining quality and accuracy.
- Confident using Microsoft Excel and other data-handling systems to update and manage information.
- Ability to follow defined processes, KPIs, and data standards.
- Clear written communication skills for producing accurate records and email correspondence.
- Ability to prioritise workload and manage time effectively to meet agreed deadlines.
Work Approach and Behaviours
- Comfortable working in a role that involves high-volume outbound contact, including calls that may not always be answered or progressed.
- Able to remain professional, polite, and resilient when calls end unexpectedly or when venues are initially reluctant to engage.
- Willingness to repeat standard tasks and scripts while adapting communication appropriately to different contacts.
- Ability to work independently while also collaborating with colleagues.
- Willingness to escalate issues appropriately and follow agreed decision-making routes.
Values and Understanding
- An understanding of, or willingness to learn about accessibility.
- Commitment to AccessAble’s purpose of improving access information for disabled people.
Desirable Criteria
- Previous experience in a customer service, call handling, contact centre, or data-collection role.
- Experience working with databases or CRM systems.
- Experience supporting projects with multiple stakeholders (e.g. local authorities, venues, partners).
- Familiarity with accessibility, equality, or public-sector environments.
Interested?
If you’re interested in this role, we’d love to hear from you! To apply, please send your covering letter and CV to Louise Tucker – louise.tucker@accessable.co.uk
In the cover letter please provide examples of how you have met all essential criteria and any desirable criteria that apply, together with your reason for applying.
AccessAble actively encourages applications from people with lived expertise and experience of disability and is committed to offering disabled people an interview if
They meet the minimum (essential) criteria for any role advertised. AccessAble will make reasonable adjustments to the application and interview process. Please contact us to discuss.
You can contact us via email (louise.tucker@accessable.co.uk), telephone (01438 842 710) or textphone (07897 023 494).
Please note, if you are not successful after the initial application you will not be invited to an interview.
Application Process
Application Deadline
Open until filled