Encore is seeking a proactive and customer-focused Customer Service Administrator to join its team in Cambridge. This hybrid role requires attendance at the Cambridge office two days per week, offering a balanced combination of on-site collaboration and flexible remote working.
The ideal candidate will have a strong background in customer service, with the ability to deliver professional and responsive support across multiple channels. Exceptional verbal and written communication skills are essential, along with strong organisational abilities to manage enquiries efficiently and maintain accurate records.
This opportunity provides a supportive working environment, hybrid flexibility, and the chance to develop a rewarding career within a customer-focused organisation.
Position: Customer Service Administrator
Job Type: Full Time
Salary: Competitive
Location: Cambridge, Hybrid
Job Overview
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Role:
As our Customer Service Administrator (Job title will be – Service Charge Collections and Payments Administrator) you’ll play a key role in supporting Encores operations. You’ll work closely with internal teams—such as Estate Management, Legal, and Facilities—as well as external partners, including suppliers and leaseholders. Your focus will be on ensuring accurate financial transactions whilst delivering amazing customer service.
What You’ll Be Doing:
- Customer Liaison: Handle supplier payment and Leaseholder enquiries with flair, empathy and professionalism.
- Query Management: Resolving disputes and problem solving.
- Timely Payments: Ensure supplier refunds are processed promptly while adhering to Health & Safety guidelines.
- Finances: Process invoices, conduct regular bank reconciliations, and prepare our fortnightly payment runs.
- Statement Reconciliation: Keep things tidy by reconciling supplier statements and addressing any queries with confidence.
- Pooled Accounts: Ensure our pooled accounts are well-funded and Leaseholder payments are managed as per ARMA guidelines.
- Team Collaborator: Work closely with estate managers and suppliers to resolve urgent issues and keep everything running smoothly.
What You’ll Bring:
- Experience: Strong customer service background.
- Communication Skills: Exceptional verbal and written communication.
- Organisational Skills: Excellent time management, prioritisation, and diary management to keep everything on track.
- Team Spirit: A collaborative, approachable attitude that makes you a joy to work with.
- Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel to keep our operations streamlined.
What we offer:
Join us at Encore, where we offer a supportive, fun, and collaborative environment. With a hybrid work model and opportunities for professional growth, you’ll find the perfect balance between work and life. If you’re ready to take your career to the next level and help us create amazing communities, we want to hear from you!
We operate a hybrid working model. This role requires you to be in the Cambridge office 2 days per week.
Application Process
To apply for this role, interested individuals SHOULD VISIT HERE
Application Deadline
Open until filled