Customer Service Advisor at Arvato Connect

Arvato Connect is looking for a Customer Service Advisor to join its dynamic team in a hybrid role that combines remote flexibility with in-office collaboration. This is an exciting opportunity for individuals passionate about delivering exceptional customer experiences while working with a forward-thinking, technology-driven organization.

About Arvato Connect

Arvato Connect operates in a rapidly evolving world, where new business models, technologies, competitors, and customers continuously reshape industries. With change being a constant, the need for reinvention and progress has never been greater.

Arvato Connect stands as a different kind of customer experience and business optimization partner, one that is demanding, ambitious, and never settles for “good enough.” The company collaborates with organizations and businesses that are ready to redefine how they work and how they connect with the people who matter most.

By developing and delivering innovative, technology-driven solutions, Arvato Connect enhances experiences, strengthens connections, increases loyalty, and drives operational efficiency. These advancements enable businesses to adapt, grow, and expand in an ever-changing landscape.

Through tackling today’s challenges, Arvato Connect empowers businesses to capitalize on change and embrace the future with confidence.

Position: Customer Service Advisor

Salary: £26,208 a year

Job Type: Full Time

Location: Datchet, (Hybrid, UK)

About the Role

Location: Datchet SL3 9LL and hybrid (min 2 days on-site per week) once signed off from training

Shift Hours: Monday – Saturday between 8am – 8pm

Permanent Role

Applicants must have full availability to attend full-time on-site training; 3rd March to 21st of March (Monday to Friday, 9am-6pm)

Salary: £26,208 pa

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

Future shapers. Experience makers

The Role

We are looking for dedicated professionals to provide outstanding customer experiences in the automotive sector. Our advisors are known for their hard work, resilience, and excellent communication skills. They maintain outstanding accuracy in their work and handle high volumes of tasks while delivering unrivalled customer service.

Step into the role of a Customer Services Advisor, where you’ll be at the forefront of delivering outstanding service to our customers. Your contributions will be key to our team’s success. With our comprehensive training program, we’ll support you every step of the way, helping you develop and grow your career.

Main Duties

What you’ll do:

  • Collaborate with the team to deliver a best-in-class customer experience, ensuring accurate and efficient transaction processing and administration.
  • Provide extensive product and service knowledge, acting as a brand ambassador to guide, advise, and understand customer needs.
  • Respond to and resolve customer queries via phone and email, offering guidance within a regulated framework while nurturing positive customer relationships.
  • Manage the end-to-end customer journey for significant changes, coordinating with all relevant parties to achieve resolution.
  • Take ownership of customer concerns, acting as the primary contact and providing direct contact information to build confidence.
  • Actively build trust with customers, demonstrating an open and honest approach.
  • Provide premium customer service, ensuring fair treatment for all customers, especially those identified as vulnerable or in financial hardship, in line with regulatory and company policies.
  • Consistently deliver good outcomes to customers
  • Work to understand customers’ needs and provide straight-forward solutions to them
  • Communicate clearly and use language that customers understand
  • Provide all the information that customers need to make informed decisions
  • Identify and manage complaints effectively
  • Provide flexible, empathetic support to customers in vulnerable circumstances

Qualifications

What you’ll bring to the table:

  • Experience in handling a high volume of customer interactions to deliver outstanding service, preferably in a contact centre using various channels.
  • Proven experience in a regulated environment, such as Financial Services, is preferred. However, candidates with a strong customer service background will be considered, with full training provided.
  • Demonstrated ability to organise and coordinate tasks in a high-volume, detail-oriented, quality focused and deadline-driven environment.
  • Ability to thrive in a dynamic, fast-paced setting while ensuring high-level customer service to both external and internal customers, recognising the importance of their needs

Benefits

In return, we’ll offer you:

  • 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year’s Day) (Pro Rata)
  • Excellent on the job training and on-going core skills development
  • Life assurance and access to a company pension scheme (after qualifying period)
  • Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
  • An employee assistance programme to ensure your wellbeing
  • A shuttle bus from the local train stations directly to our office
  • Monthly employee-voted awards to recognise your achievements
  • Unique career opportunities
  • A chance to work as part of a great team in a rewarding role
  • Fantastic facilities at our Datchet office including on-site gym
  • Breakfast Club

If you want a role where you’re encouraged to be 100% you every day and you’re happy with the following final points, get in touch and apply today!

Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required

You will need a quiet and comfortable ergonomic workstation when working remotely

Full availability during training required, Monday to Friday 9am-6pm and a willingness to work hybrid, with a minimum of 2 days on site at our Datchet location on a ongoing basis.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

If you are interested and suitably qualified for this role, please visit the OFFICIAL WEBSITE

Application Deadline

February 19, 2025