Fix Auto is seeking a highly communicative individual with experience in customer service to join their team as a Customer Service Advisor in a remote position. Candidates with the necessary skills are encouraged to apply.
About the Company
Fix Auto is part of a global network of over 730 bodyshops across nine major countries. For the past 25 years, Fix Auto has grown to become one of Canada’s largest and most successful networks of collision repairers, with 200 franchisees. In the UK, Fix Auto is now one of the largest branded bodyshop networks, collaborating closely with 10 major insurers and fleet operators to repair over 150,000 vehicles annually. With a bodyshop network spanning the UK and Northern Ireland, Fix Auto offers a lifetime repair guarantee, earning the trust of nearly 10,000 customers, as reflected in our Trustpilot reviews.
Position: Customer Service Advisor
Salary: £25,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
Our business is growing and we have fantastic opportunities to join Fix Auto UK in our Customer Service Department, a vital part of our business. As the front facing member of our business, you’ll be communicating with key stakeholders such as our insurer partners, our Franchise Partners, our Head Office Team and most importantly our customers.
Our brand reputation and loyalty are very important to us and we’re looking for individuals who are great team players with a forward-thinking mindset.
Main Duties
Our customer service roles are responsible for the incoming and outgoing customer dialog requiring strong communications and written skills working cohesively across the Customer Service team.
Responsibilities include but are not limited to:
- Confident in managing customers throughout their journey with us, communicating between the relevant stakeholders, including our car body shop Franchise Partners across the UK.
- Responding to customer queries in a timely and accurate way, via phone, email, or live chat.
- Resolving and informing our customers and suppliers queries to aid a smooth customer journey.
- Ensuring our internal databases are kept up to date with accurate information on customer interactions and files.
- Working in a fast paced team environment, handling multiple customer .interactions at one time build sustainable relationships and trust with customer accounts through open and interactive communication.
Qualifications
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment
- Customer orientation and ability to adapt/respond to different types of characters
- Professional and friendly telephone manner
- Evidence of customer service experience
- Strong IT Skills
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Benefits
- 25 days holiday (including bank holidays)
- Pension Scheme
- Opportunities for career development and progression
- Access to hundreds of discounts through our Perks For Work Scheme
- Mental Health First Aid Training
- Head Office Team Days
If you are looking for a unique opportunity in a high growth organisation and recognise most of our requirements in yourself, please email Tracey Moody, Head Of People, to request an application form by no later than Friday 3 Janauary 2025.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
January 3, 2025