Customer Service Advisor at Marston Holdings

Marston Holdings Limited is seeking a skilled and articulate Customer Service Advisor to join their team. If you are an excellent communicator who meets the qualifications outlined below, we encourage you to apply today!

About the Company

Marston Holdings Limited is the parent company of eight specialized brands, collectively forming one of the UK’s leading judicial services providers and a trailblazer in clean air technology. Our group delivers cutting-edge, technology-enabled solutions that integrate design, implementation, management, and recovery services. These solutions cater to local and central governments, utilities, and private sectors. 

With an annual revenue exceeding £326 million, a workforce of over 5,000 employees, and a network of 1,000 self-employed enforcement agents, Marston Holdings operates 21 services across multiple entities throughout the UK. 

Why Join Us?

Be part of a forward-thinking organization committed to delivering market-leading solutions while fostering innovation and professional growth. 

Apply now to take the next step in your career with Marston Holdings Limited! 

Position: Customer Service Advisor

Salary: £22,308 per year

Job Type: Full Time

Location: Birmingham, UK

About the Role

We have an exciting opportunity for a Customer Service Advisor to join our team on a full time permanent basis.

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments agreeing a payment plan or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat email and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

Qualifications

  • Experience of handling and resolving difficult situations
  • Effective communication and organisational skills
  • Good understanding and use of Microsoft Office Applications
  • Excellent phone manner
  • Strong time management and organisational skills
  • Comfortable working alone as well as part of a team

Benefits

  • Monday to Sunday working shifts between 8am – 8pm / Great work life balance and only working 1 in 3 Saturdays!
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria
  • 25 days annual leave plus bank holidays
  • Health Cash Plan
  • Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled