Are you an organized, effective communicator looking to excel in a customer service role? OCS Group is seeking a dedicated Customer Service Advisor who can thrive in a fast-paced environment and deliver exceptional support to our valued clients.
About the Company
OCS Group is a global leader in facilities services, with a team of 120,000 professionals serving 8,000 clients across the UK, Europe, APAC, and the Middle East. Our mission is to be the top provider of facilities services, enhancing people and places every day. Our core values—Trust, Respect, Unity, and Empowerment—drive us to exceed expectations and uphold our commitment to excellence.
If you have the skills to succeed in a dynamic customer service role, we encourage you to apply!
Position: Customer Service Advisor
Salary: £11.44 to £11.79 an hour
Job Type: Full Time
Location: Remote
About the Role
Shift Pattern: 5 days in, 3 days off
Hours Per Week: 35.5
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
Main Duties
- Ensure the customer is always informed and up to date
- Take responsibility for the administration of customer queries and records
- Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
- Meet targets in query resolution, call handling and quality
Qualifications
- Good customer service skills
- Experience in administration
- A pro-active approach to personal development and learning
- A passion for delivering an exceptional customer experience
Benefits
- A pension scheme- to save for the future – eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled