Sigma Connected is seeking individuals with strong communication skills to join their team as Remote Customer Service Advisors.
About the Company
Sigma Connected provides a comprehensive range of customer contact solutions, serving leading brands across industries such as Energy, Water, Financial Services, Retail, and Telecoms. Their expert team collaborates closely with clients to understand their unique challenges and deliver tailored services that meet specific business needs.
Position: Customer Service Advisor
Salary: £10 to £12 per hour
Job Type: Full Time
Location: Remote (UK)
About the Role
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
You will work from home, Monday to Friday, 9 am to 5 pm (37 hours per week), Working in the team as an advisor you will be dealing with customers who are currently in arrears with their energy.
In your role you will be supporting customers through their debt and ensuring they have the correct payment plan and help that they need to resolve their arrears. This could involve dealing with vulnerable customers due to the nature of the role. A Team Manager, who likely started as a Customer Service Advisor themselves, will support you.
With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.
Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
Qualifications
- You are someone who is dedicated to providing outstanding customer service.
- Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills.
- Confidently, you engage with individuals to address customer inquiries and conflicts.
- Adapting to change comes naturally to you, comfortable both in independent work and team settings.
- Striving towards KPIs, you welcome feedback and maintain a positive outlook.
- You excel under pressure, diligently tracking your targets in a fast-paced work environment.
Benefits
- Save money through ‘Perks at Work’ with discounts on over 30,000 brands.
- A unique benefits platform hosting all our core and voluntary employee benefits.
- 30 days annual leave including bank holidays.
- Additional gift days of annual leave after milestone anniversaries.
- Positive graph Career progression opportunities
- Quarterly awards with fantastic rewards.
- Speaking head Mental Health First Aiders on hand to support you.
- Support Two unique Employee Assistance Programmes.
- Refer a friend scheme with £250 bonus per referral.
- Pure Gym membership discount.
- Green heart Plus, many more benefits!
Required Documents
- CV/Resume
- Cover Letter
Application Process
We believe in a straightforward approach and don’t believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we’ll reach out for a brief phone chat. If you match what we’re looking for in a new Sigma Family member, you’ll be invited to a Talent Session or a one-on-one interview. If successful, you’ll receive a start date and our fantastic onboarding team will get you ready for your first day.
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled