Looking for a new challenge with excellent benefits? If you’re a confident communicator with prior customer service experience, Vax invites you to apply for the position of Remote Customer Service Advisor.
About the Company
Vax is a heritage-rich, expert-led business with a clear mission: to prioritize innovation and design easy-to-use products that seamlessly integrate into customers’ lives, providing reliable and efficient solutions for cleaning homes, regardless of the mess.
The brand has built a strong reputation by focusing on the needs of its customers. At the core of Vax’s operations is a culture of innovation, driving the development of new ideas and product improvements. This commitment ensures the delivery of premium-quality products that enhance customers’ experiences and meet their expectations.
Position: Customer Service Advisor
Salary: £23,795.20 a year
Job Type: Full Time
Location: Remote
About the Role
Salary: £23795.20 plus up to £210 per month on target bonus.
Salary rises to £24,315 after 6 months.
Remote Working
40 hours a week
Why work at Vax?
Our success at Vax is down to our talented team of people who deal with a range of customer queries using a world-class CRM system.
We offer all required hardware and equipment to enable comfortable homeworking. A fully remote training package is provided upon joining, consisting of systems, products and processes.
We also know that your lifestyle is a priority, which is why we also have other benefits available:
- We offer 25 days holiday plus bank holidays with the option to buy extra days.
- A 5% employer pension and life assurance
- Discounted gym memberships nationwide to help keep you fit and healthy.
- Income protection
- A free Vax Product and discounted staff sales
- Everyday rewards: Online discount at various stores, family days out, cinema and more.
Main Duties
Day-to-day in our Virtual Contact Centre
We are a busy contact centre, and no two days are the same. A role within our contact centre involves servicing our customers through a range of contact channels including phone, email, WhatsApp, social media and live chat.
Responsibilities include:
- Sales through Service
- Product upselling
- Onboarding of new customers
- Post-sale support
- Product servicing within warranty
- Retailer support
Working Hours
40 hours, over 5 days a week
Operational hours Monday to Friday – 8-hour shifts between 8:30am – 8:00pm
Saturday/ Sunday hours 8.30am – 5:00pm
Weekend working is required
Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;
- Trust – We’re experts and everything we do is based on brilliant knowledge.
- Honesty – Our commitment to doing the right means we are always open and transparent.
- Resilience – For decades, we have embraced change and been agile in what we do. We aren’t easily discouraged.
- Innovation – We’re curious and explore opportunities, innovating to benefit our customers and business.
- Valued – We are better when each of us feels included and respected for who we are and what we contribute.
- Energy – We are positive thinkers, excited about what we do.Overview of Vax
Benefits
- We offer 25 days holiday plus bank holidays with the option to buy extra days.
- A 5% employer pension and life assurance
- Discounted gym memberships nationwide to help keep you fit and healthy.
- Income protection
- A free Vax Product and discounted staff sales
- Everyday rewards: Online discount at various stores, family days out, cinema and more.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Qualified and interested candidates are encouraged to apply HERE
Application Deadline
Position is open until filled