BUUK Infrastructure, the UK’s leading independent provider of last-mile utility networks, is looking for a Customer Service Advisor to join their dedicated team in a hybrid role based in Cardiff. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and want to be part of a supportive, forward-thinking organisation.
Previous experience in a contact centre is not essential – BUUK Infrastructure is looking for someone with the right attitude, strong communication skills, and a genuine desire to put customers’ needs at the heart of everything they do.
If you’re ready to develop your career with a company committed to innovation, customer satisfaction, and the future of utilities, apply today and join BUUK Infrastructure in making a meaningful impact.
About BUUK Infrastructure
BUUK is the UK’s leading independent provider of last-mile utility networks, with over 30 years of driving innovation, efficiency, and customer choice in the utilities sector.
The group designs, builds, owns, and operates multi-utility infrastructure across England, Wales, and Scotland, delivering gas, electricity, water, wastewater, fibre, and heat networks for the new-build sector.
Committed to supporting the Future Homes Standard and Net Zero, BUUK also includes smart-energy businesses pioneering technologies for heat pumps, energy storage, and home decarbonisation.
Position: Customer Services Advisor
Salary: £25,451 – £27,148 per year
Job Type: Full-Time
Location: Cardiff, Hybrid
About the Role
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Customer Service Advisors who would like to help us reach our mission of ‘To earn customer loyalty and drive business growth by providing consistently excellent service’.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre’s opening hours (8am to 8pm Monday to Friday and 9am to 5:30pm on Saturdays, Sundays and Bank Holidays). We also offer a Hybrid working policy following completion of training.
About you
- You will need to be available to start employment and complete a 4 week mandatory training programme on 07 July 2025 or 21 July 2025
- You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.
- Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers’ needs at the heart of everything they do.
- We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
Benefits
What can you expect from us
- Excellent starting salary of £25,451, increasing to £27,148 after the probation period
- An additional £1200 per year shift allowance
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday (which includes an allowance for bank holidays) with the ability to purchase an additional 2 weeks
- Enhanced maternity, paternity and adoption pay
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified? CLICK HERE to apply
Application Deadline
May 23, 2025