Looking to build a rewarding career in digital healthcare while working in a flexible hybrid environment? This opportunity with Phlo Digital Pharmacy places you at the centre of modern patient support, where technology meets personalised care. Based in Glasgow with just one office day per week, the role offers a balanced working pattern alongside the chance to contribute to a fast-growing online pharmacy service focused on convenience and innovation.
In this position, applicants are expected to bring prior experience from a similar online or hybrid customer service setting, with pharmacy or NHS exposure considered an advantage rather than a requirement. A professional and empathetic telephone manner is essential, along with strong listening abilities and a practical approach to resolving customer queries. Confidence in using computer systems, attention to detail, and the ability to manage multiple tasks efficiently will ensure success in delivering high-quality service to customers across digital platforms.
Position: Customer Service Advisor
Job Type: Full Time
Salary: £27,976 – £28,000
Location: Glasgow (Hybrid)
About the Role
We’re looking for an experienced Customer Service Advisor to deliver excellent customer service to our new and existing patients. In this role, you’ll handle enquiries via live chat, email and telephone, supporting patients with questions about medications, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies to ensure a seamless experience.
This is a fulltime, permanent position (40 hours per week), working on a hybrid basis with one day per week currently required in our Glasgow City Centre office. You’ll work day shifts during the week, with weekend working included as part of your rota and we’ll provide comprehensive training to give you full confidence in our processes and systems from day one.
The Job
On a day-to-day basis, you’ll be involved in the following:
- Acting as first point of contact for all new and existing patients
- Answering customer queries by email, phone and live chat
- Referring clinical/nonclinical issues or queries to the pharmacy teams via various platforms
- Providing a friendly, expert service
- Acknowledging patient concerns and working to resolve complaints effectively
- Liaising with patients for medication requests
- Communicating with surgeries and pharmacies
- Processing patient nominations and accessing medical history
- Data entry on PMR/internal systems
The Person
Ideally, we’re looking for someone with the following:
- Experience working in a similar hybrid online customer service role
- Pharmacy or NHS experience is desirable but not essential
- Excellent telephone manner and professional, considerate attitude
- Strong listening and problem-solving skills
- Computer literacy and high attention to detail
- Comfortable with technology and using various bespoke systems
- Organised, logical approach and ability to work effectively from both home and office environments
- Ability to work day shifts during the week and Saturday and Sunday
- Team player eager to learn
- The Perks
And in joining Phlo, you’ll receive:
- Salary between £27,976 – £28,000 depending on experience
- Opportunity to join a high-growth online pharmacy
- Regular collaboration with other teams in the business to continually shape and enhance our services
- Company Bonus Scheme – up to 10% depending on performance
- 33 days annual leave inclusive of bank holidays
- An extra day of annual leave for every complete year of service up to 5 extra days
- An extra day off for your Birthday to prolong the celebrations
- Pension scheme – 5% employer contribution
- Private Medical Insurance via Vitality
- Duvet Days to rest and reset
- 8 x free professional counselling sessions to support your mental health
- Bereavement Leave policy covering family, friends, pets, and miscarriage
- Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
- Fertility Leave to support your journey to parenthood
- Charity Day to support a cause that’s important to you
- Dependant Leave to take care of the people who rely on you
- Pawternity Leave to welcome a new pet
- 20% Staff Discount on Phlo Clinic products
- Perkbox membership
- £500 Employee Referral Scheme
- Hybrid working casual dress code and a great culture
Please note, eligibility criteria for benefits applies.
Interested? Apply now.
Closing date for applications is 05.05.26. Please note that the advert may close early, depending on application volume.
The Logistics
We’re headquartered in the Onyx building on Bothwell St in Glasgow City Centre and have a hybrid working model to support a blend of in person and remote working.
About Phlo
At Phlo, we’re redefining modern healthcare combining innovation, compassion and technology putting patients at the heart of everything we do.
Our mission is to help people across the UK take control of their health by making access to care simpler, faster and more personal.
We’re a team of professionals who share the same values collaboration, curiosity and a genuine drive to make a difference. It’s that shared purpose that makes Phlo a rewarding place to work and one where great idea’s turn into meaningful impact.
For more information about Phlo’s services please visit , or check out our socials and Trustpilot reviews!
To deliver great service to Phlo’s patients we’re building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
Application Process
Application Deadline
May 5th, 2026