Looking to advance your career in customer service with a reputable organisation? The Tenancy Deposit Scheme (TDS) is recruiting a Customer Service Advisor for a permanent, full-time position based in Glasgow. This hybrid role offers flexibility, requiring a minimum of two days per week in the office, making it ideal for professionals seeking a balanced work environment while contributing to a trusted service provider in the housing sector.
Applicants should have at least two years of experience in a call centre or fast-paced customer service setting, along with excellent written and verbal communication skills. A strong ability to listen, resolve customer queries efficiently, and maintain accuracy under pressure is essential. If you are customer-focused, detail-oriented, and skilled at handling high call volumes while building rapport, this opportunity provides a stable career path with growth potential in a supportive and professional team.
Position: Customer Service Advisor
Job Type: Full Time
Salary: £24,945.96 to £25,835.26
Location: Glasgow
The role
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor.
This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week.
During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years’ experience working in a call centre or high-volume customer service environment
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly
- Strong listening skills and a customer-focused approach to problem-solving
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail
- Confident using multiple systems and applications simultaneously
- Good organisational skills with the ability to manage time and prioritise workload effectively
- Good computer skills, including Word, Outlook and Excel
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Application Process
Application Deadline
Open until filled