A trusted client of BMC Recruitment Group is looking for a dedicated and proactive Customer Service Advisor to join its team in Newcastle upon Tyne. This is an excellent opportunity for candidates with strong communication, problem-solving, and decision-making skills, along with excellent organisational and time management abilities.
This role offers a flexible hybrid working model, with two days from home and three days in the office once training is completed, providing a great balance of structure and flexibility.
If you are ready to grow your career in customer service with a supportive and reputable employer, apply today through BMC Recruitment Group and take the next step towards a rewarding role in Newcastle upon Tyne!
Position: Customer Service Advisor
Salary: £31,396 inclusive of a bonus
Job Type: Full Time
Location: Newcastle upon Tyne
About the Role
BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
- Salary remuneration of £31,396 inclusive of a bonus.
- Full-time permanent position
- Working Hours – Monday to Friday 8:30am – 5:30pm (1hr Lunch)
- Hybrid Working following training – Typically 2 days from home – 3 days office based
- Free on-site parking
- 33 days annual leave, including bank holidays (increases with length of service)
- Company pension contribution (increases with length of service)
- Financial Services Academy – Allowing employees to develop their career within the wealth management sector
- Company/team events throughout the year
Your Duties & Responsibilities include:
- Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
- Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
- Understanding system task failures and manually processing these
- Answering incoming and making outgoing calls to build relationships with advisers and clients
- Dealing with queries and helping to resolve escalation cases generated within the team
You will need:
- Strong Communication skills.
- Strong problem-solving and decision-making skills.
- Strong organisational and time management skills.
- The ability to build positive relationships with team members, clients, and other stakeholders.
- Knowledge of MS Office products, such as Excel and Word
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more and apply, please visit HERE
Application Deadline
Open until filled