HTS (Property & Environment) Ltd is looking for a dedicated and enthusiastic Customer Service Advisor to join our Out of Hours team. This is a fully remote position, offering flexibility and the opportunity to provide vital support to our residents outside of regular working hours.
The ideal candidate will have previous experience working in a call centre or customer service environment, be confident using Microsoft Office, and possess excellent communication and organisational skills. A strong understanding of confidentiality, professionalism, and data protection is essential.
We are looking for someone who takes genuine pride in delivering exceptional service, can remain calm under pressure, and enjoys helping others. Your commitment and attention to detail will ensure residents receive timely and effective assistance when they need it most.
If you are passionate about providing excellent customer support and want to make a real difference in your community, we would love to hear from you.
Position: Customer Service Advisor
Salary: £13,967.80 per year
Job Type: Part Time
Location: Remote
Full job description
Customer Service Advisor (Out of Hours) – Job Share**
Part share of the ‘4 On 4 Off ‘rolling rota: 2 shifts per week – various days and hours; Monday to Friday could be any time between 4:00pm – 12:00am and Saturday and Sunday between 8:00am – 12:00am
HTS (Property & Environment) Ltd, part of HTS Group, provides Housing Repairs & Maintenance and Environmental Services for the tenants and residents of Harlow. We pride ourselves on delivering the best customer experience we can in our sector, and we value the vital role our staff play in helping us to make Harlow a place where people want to live and work.
We are looking for a friendly, proactive, and reliable Customer Service Advisor (Out of Hours) to join our team!
This is a job share position offering 15 hours per week, working two shifts on a rolling rota – perfect for someone looking for flexibility and variety! Together with your job share partner, you will ensure all aspects of the role are covered and that we continue to provide an excellent level of service to our residents.
Main Duties
In this role, you will be the first point of contact for our tenants making sure every enquiry is handled efficiently, and with care, providing updates to tenants, arranging follow-up calls, and keeping everything running smoothly behind the scenes. You will also play a key part in dispatching jobs, maintaining accurate records, and liaising with colleagues across different departments as well as external contractors to ensure issues are resolved promptly.
Requirements
You will have experience in a call centre, be confident using Microsoft Office, and have excellent communication and organisational skills. A good understanding of confidentiality and data protection is also essential.
If you are someone who takes pride in great customer service and wants to make a difference to our residents, we`d love to hear from you.
Closing Date: 9th November 2025
We reserve the right to close the vacancy earlier than the advertised closing date if a sufficient number of suitable applications has been received.
Application Process
APPLY TODAY to become part of a supportive and forward-thinking team.
Application Deadline
November 9th, 2025