Paragon Customer Communications is seeking a proactive and detail-focused Customer Service Advisor to join our hybrid team in Sheffield. This role is ideal for individuals who are passionate about delivering exceptional customer experiences while supporting smooth and efficient daily operations.
The successful candidate will demonstrate a strong level of attention to detail, ensuring all customer information is accurately recorded and tasks are completed within set deadlines. Responsibilities include supporting the wider team with day-to-day administration, assisting with order tracking, resolving basic customer enquiries, and maintaining a professional, customer-centred approach at all times.
If you are organised, committed to high-quality service delivery, and eager to contribute to a collaborative working environment, apply today to join Paragon Customer Communications as a Customer Service Advisor.
Position: Customer Service Advisor.
Job Type: Full Time
Salary: £26,000.00 per year
Location: Sheffield | Hybrid Work
Full job description
At Paragon we combine leading edge technology and exceptional people to deliver business critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon as a Client Services Advisor.
This is a permanent contract based at our Greenland Road site in Sheffield, Monday to Friday, 8:30am to 5:00pm or 9:00am to 5:30pm.
Primary Responsibilities
- Providing customer service and administrative support to our clients and the wider Client Services team.
- Acting as the first point of contact for incoming enquiries, answering calls and emails promptly and professionally.
- Accurately logging orders, updating systems, and coordinating with internal teams such as operations, warehouse and couriers to ensure smooth processing of customer requests.
- Maintaining a high level of attention to detail, ensuring all information is captured correctly and tasks are completed on time.
- Supporting the wider team by handling day to day administration, assisting with order tracking, resolving basic customer issues, and ensuring an excellent customer experience at all times.
Key Work Objectives
- Ensure excellent customer service is delivered at all times.
- Communicate with customers using the most appropriate method of interaction including phone, email and video call.
- Attend face to face meetings as and when required.
- Ensure scheduled tasks are completed in full and on time.
- Take direction from members of the Client Services Team to support customer and team objectives.
- Prioritise workload ensuring all requests are dealt with and completed on time.
- Work as part of the wider client services team to ensure all customers receive the best possible customer experience.
- Provide keen attention to detail when processing orders and communicating customer requests to internal departments.
- Work to your own initiative, applying your knowledge and understanding of the customers ways of working.
- Build strong working relationships with customers, suppliers and internal teams.
- Manage customer requests and coordinate with internal and external teams to ensure expectations are delivered.
- Understand and manage customer enquiries for online ordering platforms.
- Support the delivery and completion of customer projects.
- Ensure customer conversations and requests are actioned.
- Develop a good knowledge of print, warehousing, fulfilment and stock management.
- Work across multiple IT systems and programmes simultaneously.
- Overcome peaks in workload during busy periods.
General
- Maintain high levels of professionalism at all times.
- Contribute to ideas for improvement and be accepting of change.
- Proactively seek out work and offer support to colleagues.
- Undertake any other reasonable duties which may be requested of you by the management team.
- Help to create and maintain a positive environment where all staff feel supported and respected.
- Interact with internal departments/suppliers/customers in pursuance of the stated duties.
- Actively seek opportunities for self-improvement.
- Be responsible, along with other staff members for compliance with health and safety regulations for yourself, other staff, and visitors.
Why join the Paragon team?
Here at Paragon Sheffield, our people are our passion. As proudly accredited as Investors in People we believe in open communication throughout the business, providing all employees the opportunity to feedback and suggest improvements on how things can be done better and giving everyone the opportunity to learn and develop. Here are some of the perks when you work for Paragon Sheffield:
- 22 days annual leave plus bank holidays rising on day per year to a maximum of 25 days
- Hybrid working (3 Office / 2 Home)
- 10 paid sick days on successful completion of probation
- Annual company performance bonus
- Death in Service (4 times annual salary)
- Commitment to your learning and development
- Employer contribution pension
- Paid overtime
- Free on site parking
Application Process
Interested and qualified candidates should VISIT HERE TO APPLY
Application Deadline
Open until filled