Barclays is seeking a dedicated and professional Customer Service Advisor to join its Sunderland team on a part-time contract of 17.5 hours per week. This role is a great opportunity for individuals who enjoy working with people, have a strong background in customer service, and are committed to delivering excellent support in a professional setting.
The successful candidate will be responsible for handling a high volume of customer queries while maintaining accuracy, efficiency, and exceptional service standards. Flexibility is key, as you will be required to work shifts between 10:00 am and 6:00 pm, Monday to Friday, ensuring customers receive the assistance they need during core hours.
Applicants should bring excellent communication skills, proven customer service experience (internal or external), and the ability to remain organised and adaptable in a fast-paced environment.
This is a fantastic opportunity to develop your career with one of the UK’s leading financial institutions, offering long-term career prospects, professional development, and the chance to make a real difference in customer experience.
If you are searching for part-time customer service jobs in Sunderland with a globally respected employer, Barclays would love to hear from you.
Position: Customer Service Advisor
Salary: Competitive
Job Type: Part Time
Location: Sunderland, Hybrid
About the Role
Barclays Banking Operations
Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you’ll play a vital role in our customers’ financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.
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Join Barclays as a Customer Service Specialist, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.
To be successful as a Customer Service Specialist, you should have:
- Experience in customer service (internal or external).
- Able to work shifts (between 10 am and 6 pm Monday to Friday).
- Ability to manage a high volume of customer queries without compromising quality.
- Excellent communication skills, both written and verbal, with the ability to tailor your message.
- Solid PC skills, including proficiency in Microsoft Office.
Some other highly valued skills may include:
- A genuine desire to develop and progress your career.
- Confidence in balancing personal, team and client commitments.
- Strong time management skills, with the ability to prioritise in fast-paced, governed environments.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.
The role is hybrid and based in Sunderland.
Purpose of the role
To address customer questions, concerns or requests while maintaining customer service expectations.
Accountabilities
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Execution of customer service activities through various communication channels including chat, email, and phone.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Application Process
To apply for this role, kindly VISIT THE OFFICIAL WEBPAGE
Application Deadline
Open until filled