Robert Heath Heating Ltd is recruiting a remote Customer Service Advisor to join its team on a part-time 4 on 4 off shift pattern. This opportunity is perfect for individuals looking for flexible remote work in the UK, combining career growth with the ability to deliver outstanding customer service from home.
The role requires excellent communication skills, a calm and empathetic telephone manner, and the ability to provide clear, professional solutions to customers. Previous experience in a customer-facing role is desirable but not essential. What matters most is reliability, problem-solving skills, and a genuine passion for helping people. To succeed, you will need a suitable home working setup and a stable internet connection.
If you are looking for remote customer service advisor jobs in the UK with part-time flexibility, structured shift patterns, and long-term career prospects, Robert Heath Heating Ltd offers an excellent opportunity to build your career in a supportive and established organisation.
Position: Customer Service Advisor
Salary: £12.21 per hour.
Job Type: Part Time
Location: Remote
Overview
Robert Heath Heating, a proud part of the global Daikin group, is a leading provider of gas heating services to the social housing sector. We are looking for a dedicated and empathetic Customer Service Advisor to join our out-of-hours team in a fully remote role.
In this vital home-based role, you will be the first point of contact for housing association residents experiencing issues with their heating or hot water. You will play a key part in ensuring they receive a timely and efficient service, especially during evenings when they need our help the most.
What you will be doing:
- Answering inbound calls from residents to report faults with their heating and hot water systems.
- Accurately logging details of the fault onto our system.
- Providing reassurance and clear information to residents.
- Scheduling appointments for our Gas Engineers to attend properties.
- Delivering a high standard of customer care at all times.
What we are looking for:
- Previous experience in a customer-facing role is desirable.
- A calm, professional, and empathetic telephone manner.
- Excellent communication and listening skills.
- A suitable home working environment and a reliable internet connection.
- The ability to work effectively under pressure.
- Strong IT skills and the ability to learn new systems.
- A reliable and committed team player.
The Details:
- Pay Rate: £12.21 per hour.
- Hours: 26.5 hours per week.
- Shift Pattern: A consistent 4 days on, 4 days off rota.
- Working Times: Your shifts will be from 12:00 – 20:00 or 13:00 – 21:00.
If you are passionate about helping people and are looking for a rewarding part-time role with the flexibility of working from home, we would love to hear from you.
Apply today!
Application Process
To apply for this remote opportunity, VISIT HERE
Application Deadline
October 6th, 2025