Are you an empathetic and effective communicator seeking a remote role? Robert Heath is offering a part-time Customer Service Advisor position and would love to hear from you! If you are passionate about providing excellent service and are ready to join a dynamic team, apply today to start your rewarding career with Robert Heath
About Robert Heath
For over 40 years, Robert Heath Heating has been delivering award-winning energy solutions and services. As a family-run business, Robert Heath has grown from a local central heating installation company to one of the UK’s leading energy specialists.
The company’s mission is to ensure that its affordable energy solutions evolve in response to the changing needs of customers while upholding its reputation for providing the highest quality of service. With a proud heritage and a forward-thinking mindset, Robert Heath Heating places technology at the forefront of its operations. The company has continually redefined industry standards, pioneering the use of online gas safety records in the UK. By constantly innovating and harnessing the power of technology, Robert Heath Heating remains committed to delivering exceptional service across the energy sector.
Position: Customer Service Advisor
Salary: £11,897.60 a year
Job Type: Full Time
Location: Remote
About the Role
Robert Heath Heating One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based). As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported housing sector.
The Role
Since 1979 we have been leaders in delivering excellent Customer Service to our clients and their residents, putting them at the heart of everything we do. As one of our Customer Service advisors you will be keen to resolve faults over the phone or arrange appointments for one of engineers to call, whilst giving excellent customer service.
Qualifications
The Person
- We are looking for a good communicator with a pleasant telephone manner, able to be empathetic to our customer needs whilst still delivering a contracted service level.
- Applicants will be competent in the use of current IT software & systems.
Applicants will need:
A private home broadband connection, preferably hi-speed Fibre, we cannot accept applicants using a shared connection or public network.
Applicants must be based in the UK
You will be working from home on a 4 on 4 off shift pattern, Weekdays a 5 hour shift between 16:00-21:00 Weekends a 7.5 Hour shift between 08:00 – 21:00.
Laptop and Headset provided.
Benefits
- We offer a competitive salary £11,897.60
- 20 days paid annual leave
- Overtime opportunities.
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you are qualified and interested, kindly apply by clicking HERE
Application Deadline
Position is available until filled