Blue Arrow is recruiting a Remote Customer Service Advisor on behalf of a trusted client. This role is ideal for candidates with strong IT skills, prior customer service experience, and excellent communication abilities.
If you’re ready to provide exceptional support in a remote environment, don’t miss this opportunity to join a dynamic team. Apply now and take the next step in your customer service career with Blue Arrow!
About the Recruitment Agency
Established in 1959, Blue Arrow is the UK’s best-known staffing agency, forging meaningful connections between job seekers and job opportunities while bridging staffing gaps for businesses across diverse industry sectors.
Position: Customer Service Advisor
Salary: £11.44 per hour
Job Type: Full Time
Location: Remote, UK
About the Role
Offering £11.44 per hour – paid weekly, every Friday!
Full time, 37.5 hours per week with a large opportunity of overtime available!
Temporary on-going contract with the view to go perm.
Main Duties
- Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
- Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
- Triage calls to internal departments that align with the customers needs
- Providing exceptional customer service and aiming for a first time resolution
- Working in line with client SLA’s and KPI’s.
- Inhouse training will be provided for this role.
Qualifications
The Person:
- Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
- A genuine passion and interest in customer services with the desire to provide exceptional customer service.
- Strong IT skills – you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
- Confidence in making decisions and using your own initiative.
- Willingness to learn and take onboard a new challenge
- Resilient and calm approach.
- All candidates must be able to pass a DBS check
- All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.
The Hours: Full Time, 37.5 hours per week
Monday – Sunday, working 5 days out of 7
Shifts between 8am – 8pm on a rota basis
All candidates must be FULLY flexible to work the above hours/days – this will be on a rota basis, you will not be able to select your working hours/days.
Location: UK Wide, Fully Remote
Required Documents
- CV/Resume
- Cover Letter
Application Process
If this sounds like the role for you then please APPLY NOW!
Application Deadline
Open until filled