Customer Service Advisor – Remote

Blue Arrow is recruiting a Remote Customer Service Advisor on behalf of a trusted client. This role is ideal for candidates with strong IT skills, prior customer service experience, and excellent communication abilities.

If you’re ready to provide exceptional support in a remote environment, don’t miss this opportunity to join a dynamic team. Apply now and take the next step in your customer service career with Blue Arrow!

About the Recruitment Agency

Established in 1959, Blue Arrow is the UK’s best-known staffing agency, forging meaningful connections between job seekers and job opportunities while bridging staffing gaps for businesses across diverse industry sectors.

Position: Customer Service Advisor

Salary: £11.44 per hour

Job Type: Full Time

Location: Remote, UK

About the Role

Offering £11.44 per hour – paid weekly, every Friday!

Full time, 37.5 hours per week with a large opportunity of overtime available!

Temporary on-going contract with the view to go perm.

Main Duties

  • Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
  • Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
  • Triage calls to internal departments that align with the customers needs
  • Providing exceptional customer service and aiming for a first time resolution
  • Working in line with client SLA’s and KPI’s.
  • Inhouse training will be provided for this role.

Qualifications

The Person:

  • Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
  • A genuine passion and interest in customer services with the desire to provide exceptional customer service.
  • Strong IT skills – you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
  • Confidence in making decisions and using your own initiative.
  • Willingness to learn and take onboard a new challenge
  • Resilient and calm approach.
  • All candidates must be able to pass a DBS check
  • All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.

The Hours: Full Time, 37.5 hours per week

Monday – Sunday, working 5 days out of 7

Shifts between 8am – 8pm on a rota basis

All candidates must be FULLY flexible to work the above hours/days – this will be on a rota basis, you will not be able to select your working hours/days.

Location: UK Wide, Fully Remote

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

If this sounds like the role for you then please APPLY NOW!

Application Deadline

Open until filled