Minicabit is currently seeking a skilled and enthusiastic Customer Service Advisor to join its remote support team. This part-time role is ideal for professionals with at least 2 years of experience in high-volume, multi-channel customer service environments.
The successful candidate will have excellent communication and problem-solving skills, with the ability to handle enquiries efficiently and professionally. Experience using Zendesk and Google Suite is preferred, and the ability to start immediately is a strong advantage.
If you’re a reliable and customer-focused individual looking for flexible remote work with a fast-growing digital business, this could be the perfect opportunity. Join Minicabit and play a vital role in delivering outstanding service across the UK’s leading cab comparison and booking platform.
Position: Customer Service Advisor
Salary: £12.21 per hour
Job Type: Part Time
Location: Remote
About the Role
Customer Service Advisor (UK-Based, Immediate Start)
Remote (UK only)
Part-time | Minimum 20 hours/week
£12.21 per hour
12-month fixed-term contract (self-employed)
Shifts may include overnights, weekends & public holidays
About Us
Minicabit is the UK’s leading cab comparison service, allowing customers to book quotes from over 800 licensed operators across 550+ UK locations. We’re the highest-rated provider in our category on Trustpilot, and top-tier customer service is at the heart of what we do.
Job Summary
We’re looking for a UK-based Customer Service Advisor to join our remote team as soon as possible. You’ll handle real-time, multi-channel support for customers and service providers. Flexibility is essential, as shifts may include overnight work, weekends, and holidays.
What You’ll Do
- Provide real-time customer support via phone, live chat, and email
- Resolve issues using logical problem-solving and clear communication
- Juggle multiple systems and communication channels
- Adapt to changing workloads and systems
- Work independently and as part of a collaborative remote team
What We’re Looking For
- Based in the UK
- Able to start immediately
- Minimum 2 years’ experience in high-volume, multi-channel customer service
- Strong communication and problem-solving skills
- Experience using Zendesk and Google Suite (preferred)
- Own laptop + fast, stable internet
- Comfortable working flexible hours, including occasional overnights
- Available to work at least 20 hours per week, with flexibility for more when needed
Benefits
- 100% Remote work
- Collaborative, fast-paced team
- Gain experience in real-time customer operations
Shifts Include:
A mixture of 4 or 8 hour shifts
Day, night, weekend & public holiday availability required
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more and apply for this role, please visit HERE
Application Deadline
Recruitment is ongoing