Are you passionate about delivering outstanding customer experiences? Premium Credit is hiring a Customer Service Advisor to join its dynamic, remote-working team.
This is an excellent opportunity for someone who thrives in a fast-paced, target-driven environment and is eager to grow professionally. You will be the first point of contact for customers, ensuring each interaction reflects the highest standards of customer care and professionalism.
Premium Credit is looking for individuals who are confident communicators, motivated by results, and keen to develop their skills in a supportive and structured environment. Whether you already have experience in customer service or are looking to begin your career in the financial services sector, this role offers a clear pathway for progression.
About the Company
Since 1988, Premium Credit has empowered millions of customers by offering flexible payment options to spread the cost of insurance and other annual expenses. As the UK and Ireland’s top provider of insurance premium finance, Premium Credit supports over 2.6 million customers and processes 30 million Direct Debits each year.
Beyond insurance, Premium Credit also offers financing for professional fees, membership subscriptions, school fees, and other annual costs. With headquarters in Leatherhead and Dublin, Premium Credit’s 500-strong team—including a dedicated field-based group—provides local support throughout the UK and Ireland.
Position: Customer Service Advisor
Salary: £25,420 per annum
Job Type: Full Time, permanent
Location: Remote
About the Role
Customer Service Advisor – Work from Home
£25420 per annum
Are you passionate about helping people? Are you looking for a role where you can enhance your customer service skills and develop a career path, remaining in Customer Service or exploring other areas of our business? At Premium Credit we are looking to hire Customer Service Advisors who are able to provide outstanding customer experiences to our partners and customers through inbound calls and emails.
You’ll receive all the training you need on our systems, processes and industry as well as training to enhance the skills that you will already have in communicating professionally, listening and understanding customer needs. You’ll be supported in your journey to success by your buddy and your team manager, as well as the teams around you.
We’re keen for you to apply if;
- You maintain high standards of customer care in every interaction
- You want to develop your skills within a professional environment
- You are able to work in a fast paced targeted environment
What do we Offer?
Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success.
We have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care and that at the heart of everything we do, we uphold our regulatory obligations and treat our customers fairly.
We have a range of benefits which includes
- 25 days holiday (plus the opportunity to buy or sell up to 5 days per year)
- A competitive workplace pension scheme
- Learning and development opportunities that will support your career development
- 24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders
- 1 days paid volunteering per year
- A range of shopping and lifestyle discounts through our benefits portal
So …. What’s Next?
We are hiring a team of Customer Service Advisors to join us on 1st September to support increased call volumes. If you are interested in joining our team, please apply via our website. You’ll need to have a passion for great customer service, attention to detail and the ability to communicate in a professional and friendly manner, both over the telephone and in writing.
Your CV and application will be reviewed against our requirements for the role
If you meet our criteria you will be contacted to arrange a telephone interview with our recruiter which will include a review of your CV, a call scenario and the opportunity for you to ask any questions. We’ll also make sure that you are aware of the requirements for the role.
If this is successful you will be invited to interview with two of our contact centre team leaders via MS Teams. This will be a competency-based interview to find out more about how you have responded to situations in previous roles or experiences.
Once we have conducted interviews we will review applications and make offers to successful applicants.
More information for you….
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Join Premium Credit today and be part of a team that values excellence, collaboration, and continuous improvement — all while enjoying the flexibility of working from home, APPLY NOW
Application Deadline
August 4,2025