Echo Managed Services is looking for a dedicated and customer-focused Customer Service Advisor to join its dynamic remote team based in Belfast (BT14 6TE). This is an excellent opportunity for individuals with strong communication, problem-solving, and computer literacy skills who are passionate about delivering outstanding customer experiences.
Ideal candidates will have an excellent telephone manner, the ability to handle customer queries with empathy and professionalism, and a proactive approach to resolving issues efficiently. Whether you’re experienced or looking to develop a career in customer service, Echo offers a supportive and engaging environment where your contribution truly matters.
Join a forward-thinking company that helps utility providers across the UK deliver exceptional customer journeys. Apply today to become a valued part of Echo Managed Services.
About Echo Managed Services
Echo Managed Services: Enhancing Customer Journeys for Utility Companies
Echo Managed Services supports utility companies in delivering seamless, end-to-end customer journeys. The company’s comprehensive services are designed to enhance customer contact, optimise revenue protection, streamline debt collection, and improve billing processes. By focusing on operational efficiency and customer satisfaction, Echo helps its clients deliver exceptional customer experiences while reducing the overall cost to serve.
Position: Customer Service Advisor
Salary: £24,492 a year
Job Type: Full Time
Location: Belfast (with remote working)
About the Role
Hours: 37.5 hours per week
Salary: £24,492 per annum, plus bonus
Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further! We are searching for individuals with a passion for providing excellent customer service to join our team.
The Role:
This is a remote role and for the first 4 weeks, you are expected to attend Full Time training at our Belfast office. After the initial training period, your role will be primarily working from home.
Main Duties
- Inbound call handling for a wide range of issues
- Providing excellent customer service in a polite and courteous manner
- Attempting to resolve customer queries on the first point of contact
- Dealing with complex queries to the best of your ability and escalating when necessary
- Recording all customer contacts on internal systems in a concise and accurate manner
- Ensuring you maintain an excellent standard of call quality and adherence to targets and KPIs.
What You’ll Need
- Strong communication, problem solving and computer literacy skills
- Customer focused with an excellent telephone manner
- The ability to work independently AND as part of a team
- Previous Customer Service experience – this does not need to be in a contact centre environment!
What You’ll Get in Return:
- Competitive Salary of £24,492 per annum
- Full paid induction and training will be provided – with career development opportunities
- Remote Working
- 30 days holiday (rising to 35 with each year of service)
- Real opportunities to earn additional income such as; being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
Closing date for receipt of CVs is 12noon on Friday 11th April . Interviews will be held week commencing 14th April with a start date of 5th May.
Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more and apply for this role, please visit the OFFICIAL WEBSITE
Application Deadline
April 11, 2025