Are you a skilled communicator with a passion for delivering exceptional customer service? Search Consultancy, a leading recruitment agency, is hiring a Remote Customer Service Advisor to join a dynamic and client-focused team
About the Recruitment Agency
We’re Search; a leading multi-discipline recruitment agency, covering 12 specialisms across the UK.
We’ve been in the recruitment business for over 35 years. Opening our first premises in Glasgow in 1987, and expanding our reach to a nationwide office network of 14 different locations.
Over this time, we’ve built trusted relationships with thousands of customers to help them reach their business and career goals. With more than three decades of experience, we’ve learnt what works and more importantly what doesn’t. So, you can trust us to get it right.
Position: Customer Service Advisor
Salary: £22,300
Job Type: Full Time
Location: Remote
About the Role
Hours: Full-time, 37.5 hours per week (within the hours of 8:00 AM – 8:00 PM, Monday to Sunday, working 5 days)
Job Overview: We are looking for a Customer Service Advisor to join our remote team. This is a full-time, work-from-home role where you will be responsible for providing exceptional service to our customers. The role involves handling a variety of customer inquiries, troubleshooting issues, and delivering effective solutions. You will work within a flexible schedule that spans 8:00 AM to 8:00 PM, Monday to Sunday, across 5 working days each week.
Main Duties
- Handle inbound customer queries via phone, email, or live chat
- Provide accurate information and resolve customer concerns in a timely and professional manner
- Record and track customer interactions and ensure follow-ups as needed
- Collaborate with other departments to resolve complex issues
- Maintain a positive and empathetic attitude while interacting with customers
Qualifications
- Previous experience in a customer service role (preferred but not essential)
- Strong communication skills, both verbal and written
- Ability to stay calm and patient under pressure
- A positive attitude and a passion for helping others
- Must have a reliable and quiet home office setup with a stable internet connection
- Flexible and able to work within the hours of 8:00 AM to 8:00 PM, Monday to Sunday, working 5 days per week
- Self-motivated with excellent time management skills
Required Documents
- CV/Resume
- Cover Letter
Application Process
For more details, please click HERE to apply.
Application Deadline
January 26, 2025