Vax Ltd is seeking a motivated and professional Customer Service Advisor to join its remote team. This role is perfect for individuals who enjoy delivering excellent customer support and want the flexibility of working from home while representing a trusted household brand.
As a Customer Service Advisor, you will assist customers with inquiries, provide product guidance, and ensure a positive and seamless experience. Strong communication skills, a friendly attitude, and the ability to solve problems efficiently are essential for success in this role.
This remote position offers the chance to grow your career in customer service with a supportive team, competitive benefits, and the flexibility to balance work with other commitments. If you are looking for remote customer service jobs in the UK, Vax Ltd provides an excellent opportunity to develop your skills while contributing to outstanding customer experiences.
Position: Customer Service Advisor
Salary: From £25,396.80 per year
Job Type: Full Time
Location: Remote
Overview of Vax
Our heritage-rich, expert-led business has always had the same goal: to prioritize innovation and to design easy-to-use products that seamlessly integrate into our customers’ lives, offering reliable, quick solutions to cleaning homes, whatever the mess.
Vax has forged its reputation as a brand that focuses on the needs of its customers. Our culture of innovation is at the heart of everything we do and we work hard to constantly think of new ways to improve our products, ensuring that we deliver premium quality products for our customers.
Customer Service Opportunities
Salary £25,396.80 plus up to £210 per month on target bonus.
Salary rises to £26,187.26 after 6 months.
Remote Working
40 hours a week
Why work at Vax?
Our success at Vax is down to our talented team of people who deal with a range of customer queries using a world-class CRM system.
We offer all required hardware and equipment to enable comfortable homeworking. A fully remote training package is provided upon joining, consisting of systems, products and processes.
We also know that your lifestyle is a priority, which is why we have other benefits available:
- We offer 25 days holiday plus bank holidays with the option to buy extra days.
- A 5% employer pension and life assurance
- Discounted gym memberships nationwide to help keep you fit and healthy.
- Income protection
- A free Vax Product and discounted staff sales
- Everyday rewards: Online discount at various stores, family days out, cinema and more.
- Day-to-day in our Virtual Contact Centre
We are a busy contact centre, and no two days are the same. A role within our contact centre involves servicing our customers through a range of contact channels including phone, email, WhatsApp, social media and live chat.
Responsibilities include:
- Sales through Service
- Product upselling
- Onboarding of new customers
- Post-sale support across our product range
- Product servicing within warranty
- Retailer support
- Exceptional customer service skills
Working Hours
- 40 hours, over 7 days a week (we organise shifts to allow 2 days off together)
- Operational hours Monday to Friday – 8-hour shifts between 8:30am – 8:00pm
- Saturday/ Sunday hours 8.30am – 5:00pm
- Weekend working is required
Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;
- Trust – We’re experts and everything we do is based on brilliant knowledge.
- Honesty – Our commitment to doing the right thing means we are always open and transparent.
- Resilience – For decades, we have embraced change and been agile in what we do. We aren’t easily discouraged.
- Innovation – We’re curious and explore opportunities, innovating to benefit our customers and business.
- Valued – We are better when each of us feels included and respected for who we are and what we contribute.
- Energy – We are positive thinkers, excited about what we do.
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled