Job Description
Ready to make a real impact from the comfort of your home?
If you’re passionate about helping people and want to grow your career in a supportive, professional environment, Premium Credit has the perfect opportunity for you. We’re on the lookout for enthusiastic Customer Service Advisors who thrive on delivering exceptional service through inbound calls and emails.
Whether you’re looking to build a long-term career in customer service or explore other areas of our business, we’ll give you the tools, training, and support to succeed.
Position: Customer Service Advisor
Salary: £25,420 per annum
Job Type: Full Time
Location: Remote
What You’ll Be Doing
You’ll be part of a friendly, fast-paced contact centre team, working Monday to Friday between 8am and 6:15pm (37.5 hours per week). That means your evenings and weekends are yours to enjoy!
Your day-to-day will include:
- Handling inbound calls and emails, using our systems to assist customers and partners.
- Managing routine tasks like updating bank or address details, processing payments
- Supporting vulnerable customers with care and empathy.
- Accurately recording interactions and following up where needed.
- Rotating between calls and email responses to keep things fresh.
- Taking on additional training to handle more complex queries and grow your expertise.
- Meeting performance targets while consistently delivering top-tier customer care.
What We’re Looking For
We’d love to hear from you if:
- You’re committed to delivering outstanding customer service in every interaction.
- You’re eager to grow your skills in a professional, supportive environment.
- You thrive in a fast-paced, target-driven setting.
Why Join Premium Credit?
- We’re the leading provider of finance for insurance premiums and other annual services like school fees, golf club memberships, and football season tickets across the UK and Ireland. As we continue to grow, we’re building a collaborative, purpose-driven culture where people are treated with respect and care.
Here’s what you’ll get:
- 25 days holiday (plus the option to buy/sell up to 5 days)
- Competitive pension scheme
- Career development opportunities
- 24/7 Employee Assistance Programme& Mental Health First Aiders
- 1 paid volunteering day per year
- Discounts on shopping and lifestyle perks
Application Process
Application Deadline
October 2nd, 2025