BRAINGAIN, a top provider of innovative home gym equipment, is looking for a skilled communicator with strong organizational abilities to join their team in a remote customer service role. This position offers the chance to contribute to a brand dedicated to bringing convenient and affordable fitness solutions to homes worldwide.
About the Company
Founded during the pandemic by Adil and Kareem, BRAINGAIN was created to meet the rising demand for compact and versatile fitness equipment. Their product range includes adjustable dumbbells, kettlebells, and benches, designed to save space without compromising quality. Starting in the UK, BRAINGAIN has rapidly grown to serve over 25 countries across Europe and North America, selling more than 50,000 adjustable dumbbells.
In addition to the consumer market, BRAINGAIN supplies commercial gyms, hotels, and fitness studios, combining premium products with fast delivery and exceptional customer service.
As one of the UK and EU’s fastest growing home fitness companies, we have an increasing number of customers who use our range of products. Naturally this leads to customer queries and issues. The role is fully remote, but we do require weekly video calls, and encourage at least quarterly trips to London to familiarise one-self with the product and the core team, including the founders.
Position: Customer Service Agent
Salary: £30,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
We require a well-spoken individual who has great organisation skills and who can manage our customers’ questions and issues as well as prioritise tasks and manage their time well. The role will also include booking in new orders into the delivery system as well processing claims and customer invoices. The role requires proficient use of Microsoft Outlook and Microsoft Excel. The individual should have high aptitude in English speaking and writing skills and can comprehend the request of a customer. We will offer paid-for training on how to use our backend systems and our delivery systems. New laptop and phone will be provided.
We would hope the selected candidate will join us on our mission to make the world a healthier and fitter place and are looking for the successful candidate to start as soon as possible.
Main Duties
- Responding to customer queries on a daily basis across the different platforms we sell (Website, Amazon, eBay and Onbuy)
- Emails
- Live Chat
- Phone calls
- Fulfilling incoming orders from our online stores and booking them in with couriers
- Processing refunds for customers
- Managing the claims process if goods get damaged or lost by a courier
- Booking in replacement parts to send to customers
- Booking in collections of goods that a customer is returning, and sending back to our warehouse
- Escalate queries to management when necessary
- Responding to customer complaints and ensuring 0 negative reviews
- Providing feedback on the customer service process and suggesting improvements
- Processing invoices for international orders
- European languages desirable however this is not a requirement of the role.
Benefits
- 25 days of annual leave + 1 day for birthday vacation
- Paid-for gym membership
- Monthly commission for 0 negative reviews received on Trustpilot, eBay, Amazon and Onbuy
- 6 monthly salary review
- Work from home
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
November 10, 2024